Service Titan and Back Office Applications Manager - Horizon Services

Service Titan and Back Office Applications Manager

Horizon Group Holding

Remote

Full Time

Full job description

About Horizon Group Holding:

Founded in 1987 and headquartered in Newark, Delaware, Horizon provides essential heating, air conditioning, plumbing, and electrical services to residential customers. The Company currently operates in seven Metropolitan Statistical Areas throughout the eastern United States and Texas: Philadelphia, New York, Atlanta, Baltimore, Washington D.C., Hartford, Jacksonville, West Palm Beach and Houston. Horizon supports strong, local brands with high quality, centralized marketing, customer care, and procurement functions to deliver "best-in-class" service. Over the Company's 32- year history, the Horizon team has successfully developed a strong brand and operations model to better serve customers.

Job Duties:

• Reporting to Program Manager, ServiceTitan
• Manage companywide processes (review, approve, deploy) around data requests for ServiceTitan including Master, Material, Customer, Supplier, Pricebook and other Master Data domains
• Ensure integrity and consistency of ServiceTitan enterprise data, supporting secure solutions for sensitive data and enhancing confidence in system data across platforms and business units.
• Manage master data requirements for ServiceTitan and integrated systems, overseeing data modeling, validation, and hierarchy to optimize data integrity in partnership with CIO and Operational Excellence team.
• Lead data cleansing and migration activities from legacy systems to ServiceTitan for new acquisitions and integrations, collaborating with subject matter experts to define and implement data strategies and controls.
• Partner with the Operational Excellence team to ensure implementation initiatives will meet operational and financial requirements and insure a smooth handoff to run activities.
• Serve as a ServiceTitan data liaison, collaborating with business departments and building cross-departmental teams to ensure ongoing data accuracy and maintenance.
• Educate the organization on the importance of ServiceTitan Master Data Management.
• Providing training, insights, and support for ServiceTitan users while focusing on maintaining a high-performance system.
• Establish secure controls and serve as ServiceTitan and Sage Intacct (financial software) admin for the organization by helping to define and implement roles and responsibilities for users and locations.

What you need:

• Bachelor's degree in Business, Finance, Computer Science, or related fields
• 2-5 years of ServiceTitan experience in Home Services or a related customer industry
• 2-5 years experience in back office financial applications.
• Experience with Sage Intacct is required
• Recent ServiceTitan system implementation and data mapping/transition from legacy systems
• Experience working in an inventory-based business required.
• Experience working with a multi-location, multi brand Private Equity owned business required
• Advance level of proficiency in Microsoft Excel (incl. pivot, lookups)
• Prior experience or exposure to master data governance and administration, along with familiarity with company policies and industry standards
• Ability to interact effectively with both business and IT stakeholders to resolve master data-related issues; Including relationship building and presentation skills
• Strong analytical skills, proficiency in Microsoft Excel, and knowledge of database concepts.