Service and Warranty Manager - Everidge, LLC

As primary owner of quality/field issues, this position will coordinate the resolution of warranty service and technical issues between customers and ...

EDUCATION/EXPERIENCE:

College Degree in an engineering discipline preferred, and/or 5-7 years experience a plus.

Minimum five (5) years of experience in technical service/customer support.

Technical aptitude and experience with process improvement/Lean Six Sigma tools.

Influence on decision-making process. 

Ability to read a technical drawing/CAD. 

 

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

Refrigeration technical knowledge preferred

Excellent written and verbal communication skills

Detail oriented with ability to be self-directed

Good Follow-Up Skills

Good organizational, analytical and interpersonal skills (written and oral)

Proficient user of Microsoft Windows and Excel

 

PHYSICAL EFFORT

Ability to sit behind a desk for 8 hours

Ability to work on a PC as required

Ability to travel

 

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is expected to perform other duties necessary for the effective operation of the department or unit. The job description above is meant to be an outline and the details may be modified in the future to accommodate changing conditions.