Service and Warranty Specialist at Hayfield Window and Door Co.

Description:Hayfield Window & Door is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America. We are looking for an Service and Warranty Specialist that has window and door product knowledge, confidence, accountability, trustworthy, honesty, professional presence, persistence, ability to listen, and maintain customer relationships.Hayfield Window and Door benefits include:Medical, Dental and Vision insurance401(k) planVacation paySick Days and Paid HolidaysMonday to Friday 8am to 5pm Office Hours Onsite/Office PositionJob Summary: Provides superior customer service on Hayfield Window and Doors. Essential Job ResponsibilitiesInteract with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed. Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand. Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers. Complete and submit required paperwork that is neat, accurate, thorough and timely. Keep team members informed as needed of customer interactions & actions taken. Follow established Hayfield Window and Doors, making recommendations for process improvement. Ensures material is available to perform on-site service work. Keep service area neat and organized.Inventory service stock area of warehouse; request material replenishment as needed. Entry Level Qualifications:4-5 years of previous customer service experienceTechnical degree or Associates of Arts degree preferredAbility/Willingness to build relationship with customersAbility to analyze customer needs---analyze situations and act accordinglyThink clearly and act quicklyExcellent written and verbal communication skillsAble to work under pressure and change priorities while working with interruptionsSelf-motivated, stress and pressure resistant, as well as a quick learnerPositive, upbeat, and professional attitude with customers and co-workersStrong decision-making and organizational skillsDetail oriented team player with superior follow throughGreat listening and negotiation skillsHigh energy, great attitudeRequirements:Proficiency in Microsoft applications such as Word, Excel and OutlookEnsures that appropriate actions are taken to resolve customers problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Ability to lift a minimum of 75 poundsAbility to stand on your feet for 8 - 10 hours at a timeMust be comfortable performing repetitive tasks using arms and hands).Must be able to work in a loud and fast paced environment, make good judgements, and provide assistance when necessary.Ability to communicate with co-workers and understand written instructions.Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals Must be able to read and understand the U.S. measurement system to 1/32 of an inchSpecific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PI51d253b680a4-25660-35742571