Service Writer - Mark Porter Auto Group

Be a part of the Mark Porter Auto Group, a well-established name in the automotive industry with a legacy of exceptional service and customer satisfaction. Located in the heart of Ashland, Kentucky, our team is dedicated to providing top-notch vehicle service and maintenance to our valued customers.

If you are passionate about cars, customer service, and working in a fast-paced environment, this role as a Service Writer at Mark Porter Auto Group is perfect for you. You will be the friendly face that greets customers, schedules service appointments, and ensures a seamless experience from start to finish.

Come join us to be a part of a team that values integrity, teamwork, and a commitment to excellence. Apply now and let's drive success together!

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Responsibilities

Customer Interaction: Communicate with customers to understand and document vehicle issues accurately.Service Coordination: Schedule appointments, provide cost estimates, and ensure timely completion of service.

Experience: Previous experience in a customer service or automotive service-related role is preferred.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and service technicians.

Attention to Detail: Strong attention to detail to accurately assess vehicle service needs and provide precise estimates.

Problem-Solving Skills: Ability to identify issues, find solutions, and ensure customer satisfaction throughout the service process.

Team Player: Collaborative attitude to work efficiently with service technicians and other team members.

Reliability: Demonstrate consistent attendance, punctuality, and a strong work ethic in a fast-paced dealership environment.