Service Writer at United Rentals
Clinton, IA
About the Job
Great company
Great people
Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties
These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency
You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.What you'll do:Work Order Completions, such as opening and closing work orders with accurate informationTechnician Time Reporting, ensure all paid hours available for work are recorded accurately and timelyEnsure that all tasks eligible for warranty are created and submitted for warrantyMonitor warranty reporting to ensure that all claims are properly brought to closureRun Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currencyHandle equipment maintenance related issues with a high sense of urgencyKeep Management informed of customer concernsEnsure all service-related invoices are properly coded within the correct General LedgerOther duties assigned as neededRequirements:High School diploma or equivalentValid driver's license with acceptable driving record1 - 2 years experience in a shop or service environmentBasic computer skillsAttention to detailAbility to multi-task in a busy environmentHigh sense of urgency with respect to customer serviceSuperior customer service, teamwork and verbal/written communication skillsThis position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.Why join us?We don't just ""talk the talk!"" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family
In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureLearn more about our full US benefit offerings here.Mutual respect for the dignity and fundamental rights of all persons defines our culture
United Rentals, Inc
is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law
If you need a reasonable accommodation at any point of the application process, please email
The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success
With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.United Rentals consists of a wide variety of roles with different duties and responsibilities
The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Great people
Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Writer, you will be responsible for service and maintenance related administrative duties
These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency
You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.What you'll do:Work Order Completions, such as opening and closing work orders with accurate informationTechnician Time Reporting, ensure all paid hours available for work are recorded accurately and timelyEnsure that all tasks eligible for warranty are created and submitted for warrantyMonitor warranty reporting to ensure that all claims are properly brought to closureRun Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currencyHandle equipment maintenance related issues with a high sense of urgencyKeep Management informed of customer concernsEnsure all service-related invoices are properly coded within the correct General LedgerOther duties assigned as neededRequirements:High School diploma or equivalentValid driver's license with acceptable driving record1 - 2 years experience in a shop or service environmentBasic computer skillsAttention to detailAbility to multi-task in a busy environmentHigh sense of urgency with respect to customer serviceSuperior customer service, teamwork and verbal/written communication skillsThis position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.Why join us?We don't just ""talk the talk!"" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family
In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureLearn more about our full US benefit offerings here.Mutual respect for the dignity and fundamental rights of all persons defines our culture
United Rentals, Inc
is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law
If you need a reasonable accommodation at any point of the application process, please email
careers@ur.com
for assistance.At United Rentals, we proudly hire active duty members, veterans, reservists, and their familiesThe values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success
With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.United Rentals consists of a wide variety of roles with different duties and responsibilities
The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
