Service Writer - Mark Porter Ford

At Mark Porter Auto Group, we're dedicated to providing top-notch customer service and expertise in the automotive industry. Located in Jackson, Ohio, our team of professionals is committed to ensuring every customer has a seamless experience when they visit us. As a Service Writer, you'll be an integral part of our team, assisting customers with their service needs, facilitating smooth communication between customers and technicians, and ensuring all service requests are handled efficiently.

We take pride in our work and the relationships we build with our customers. By joining us, you'll become a key player in upholding our reputation for outstanding service and professionalism. If you're enthusiastic about customer service, have a passion for the automotive industry, and thrive in a fast-paced environment, Mark Porter Auto Group is the place for you.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Responsibilities

Customer Interaction: Greet customers, listen to their service needs, and provide detailed information about available services.

Service Coordination: Schedule service appointments, create repair orders, and coordinate with technicians to ensure timely completion of work.

Communication: Keep customers informed on the status of their vehicles, explain service recommendations clearly, and address any concerns or questions.

Invoicing and Payment Processing: Generate accurate invoices, explain charges to customers, and process payments efficiently.

Documentation: Maintain detailed records of service transactions, vehicle history, and customer interactions.

Customer Service Experience: Previous experience in a customer-facing role is preferred, but not required.Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Detail-Oriented: Strong attention to detail when documenting customer information and service requests.Problem-Solving Abilities: Capacity to quickly assess situations and provide appropriate solutions or escalate issues as needed.Automotive Knowledge: Basic understanding of automotive terminology and services is a plus, but not mandatory. Professionalism: Maintain a professional demeanor at all times, fostering a positive and inviting atmosphere for customers and colleagues.