Service Writer/Warranty Writer - Sievers Equipment Co Inc
Hamel, IL 62046
About the Job
Job Title: Service Writer/Warranty Writer
Department: Service
Sievers Equipment Co. is a family-owned agricultural and construction dealer and is currently seeking a
Service Writer/Warranty Writer for our Hamel, IL location. We offer competitive pay, 401(k) with matching,
100% employee paid health, dental and life insurance, paid time off, and referral program.
This position is responsible for assisting the service manager and/or asst. service manager and Director of
Service in maintaining accurate and on-time reports and records relative to the Service Department's operation.
Duties & Responsibilities
• Review and close internal repair orders (RO).
• Ensure all parts are listed on the RO.
• Ensure the RO is properly segmented.
• Adjust time as necessary.
• Ensure all codes/pricing are correct for the job.
• Assist in filing/closing warranty RO’s.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Processes warranty and/or product improvement claims
• May prepare Service Technician efficiency reports
Required Skills
• Excellent customer service
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices
Required Experience
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
Source : Sievers Equipment Co Inc
