ServiceNow Administrator - Maximus Services, LLC

Maximus is a leading provider of government services and program management solutions for various public sector organizations worldwide. Founded in 1975, the company has a long-standing history of delivering innovative solutions that help government agencies improve their operations and enhance the services they provide to citizens.

We are seeking a qualified ServiceNow Administrator to join our team at the Department of Energy, National Energy Technology Lab (NETL).

Description:
• Manage and administer the ServiceNow platform, including user accounts, access controls, and system upgrades.
• Configure and maintain incident and request management processes within ServiceNow, ensuring smooth operations.
• Implement and maintain change management processes, workflows, and required adjustments as need.
• Create and maintain service catalogs, items, and request workflows to enable efficient service delivery.
• Develop and maintain scripts, business rules, and customizations to meet organizational requirements.
• Integrate ServiceNow with other systems and applications, such as email, monitoring tools, and databases as needed.
• Provide training to users and assist with resolving issues related to the ServiceNow platform.
• Create and maintain reports and dashboards to monitor system performance and key metrics.
• Ensure the platform's security and compliance with industry standards and regulations.
• Maintain detailed documentation of system configurations and processes.
• Work under little supervision on day-to-day basis.
• Participate in special projects as required.

Requirements:
• Due to federal requirements candidates will need to pass a government issued background check.
• Candidates must be able to report on-site to Pittsburg, PA daily.
• Three (3)+ years of experience with ServiceNow platform administration and configuration.
• Understanding of IT service management (ITSM) principles and best practices.
• A background in IT with ITIL is preferred.
• Familiarity with JavaScript and ServiceNow scripting languages.
• Ability to analyze and resolve technical issues and challenges.
• Strong communication and interpersonal skills for user support and training.
• Experience with project management and the ability to handle multiple tasks simultaneously.
• Familiar with the systems development life cycle, including requirements definition, solution design, development, unit testing, user-acceptance testing, validation, and production support

Preferred
• Bachelor's degree in computer science or related field preferred.

#techjobs

Job Summary

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $105,000.00/Yr.

Posted Min

USD $42,400.00/Yr.