ServiceNow Administrator at Talascend
Washington, DC
About the Job
Talascend is seeking a professional, skilled individual for our Service Now Administrator position located in Washington, DC.
LOCATION: REMOTE; Local Candidates in Washington DC area.
REQUIRED: Position is open to US Citizens with a Public Trust Security Clearance. Occasional Travel Required to San Francisco, Chicago, New York.
JOB SUMMARY:
ServiceNow Administrator will operate as part of an integrated team to support the current and future operational needs of the project in the Cloud instance of ServiceNow. You are expected to provide implementation expertise, and day-to-day operational administration support for the ServiceNow System.
PRIMARY RESPONSIBILITIES: Under the general management supervision, you will be responsible, to include, but not limited to:
• Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports.
• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change and Asset Management, as well as current connections between ServiceNow and other systems.
• Create, maintain and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Coordinate application and platform upgrades.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts.
• Configure User Accounts, Groups and Roles and create custom Roles where necessary.
• Evaluate and configure systems for better performance.
• Attends daily Scrum calls and provide updates, escalate road-blocks and issues, and asks questions
• Stay current on ServiceNow products and applicable integrated technologies.
• Work closely with ServiceNow Functional Team to ensure break fix solutions meet technical guidelines.
• Loads, Modifies, and maintains data between ServiceNow and other platforms.
BASIC QUALIFICATIONS:
• Bachelor’s Degree with 5-10 years of relevant experience -OR- Master’s Degree with 3-4 years of relevant experience in ITSM Administration. Additional years of work experience in lieu of degree is acceptable.
• At least 5 years of experience with ServiceNow Administration.
• Must have a current DOJ Public Trust Security Clearance.
• US Citizenship Required.
• Experience with ServiceNow upgrades.
• Strong analytical, problem-solving and decision making capabilities.
• Experience integrating ServiceNow with external systems.
• Experience utilizing Workflow Editor to configure workflows.
• ITIL Foundations Certification a plus.
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience or familiarity with Agile Development and Testing methodology.
• All candidates supporting the DOJ programs must be a US Citizen to be considered.
LOCATION: REMOTE; Local Candidates in Washington DC area.
REQUIRED: Position is open to US Citizens with a Public Trust Security Clearance. Occasional Travel Required to San Francisco, Chicago, New York.
JOB SUMMARY:
ServiceNow Administrator will operate as part of an integrated team to support the current and future operational needs of the project in the Cloud instance of ServiceNow. You are expected to provide implementation expertise, and day-to-day operational administration support for the ServiceNow System.
PRIMARY RESPONSIBILITIES: Under the general management supervision, you will be responsible, to include, but not limited to:
• Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports.
• Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change and Asset Management, as well as current connections between ServiceNow and other systems.
• Create, maintain and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Coordinate application and platform upgrades.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts.
• Configure User Accounts, Groups and Roles and create custom Roles where necessary.
• Evaluate and configure systems for better performance.
• Attends daily Scrum calls and provide updates, escalate road-blocks and issues, and asks questions
• Stay current on ServiceNow products and applicable integrated technologies.
• Work closely with ServiceNow Functional Team to ensure break fix solutions meet technical guidelines.
• Loads, Modifies, and maintains data between ServiceNow and other platforms.
BASIC QUALIFICATIONS:
• Bachelor’s Degree with 5-10 years of relevant experience -OR- Master’s Degree with 3-4 years of relevant experience in ITSM Administration. Additional years of work experience in lieu of degree is acceptable.
• At least 5 years of experience with ServiceNow Administration.
• Must have a current DOJ Public Trust Security Clearance.
• US Citizenship Required.
• Experience with ServiceNow upgrades.
• Strong analytical, problem-solving and decision making capabilities.
• Experience integrating ServiceNow with external systems.
• Experience utilizing Workflow Editor to configure workflows.
• ITIL Foundations Certification a plus.
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
• Experience or familiarity with Agile Development and Testing methodology.
• All candidates supporting the DOJ programs must be a US Citizen to be considered.
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
