ServiceNow Architect at Sparks Group

Job Summary/Company: As a ServiceNow Architect for our client, you play a critical, technical leadership role within their ServiceNow Practice and across our client space. You are responsible for leading the design, implementation, and delivery of complex and innovative ServiceNow and cross-technology solutions. This role combines deep technical expertise with leadership capabilities to drive the success of our projects. This position requires the ability to switch between High-level Architecture and solutions with key stakeholders with technical development and troubleshooting on the platform


Responsibilities:

• Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable ServiceNow and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and effectively leverage the ServiceNow platform's capabilities and integrations with third-party technologies.
• Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on ServiceNow capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and design innovative solutions to address them.
• Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of ServiceNow solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to ICF and ServiceNow-established best practices and processes.
• Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
• Integration and Automation: Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, roadmaps, and strategies.

Qualifications/Background Profile:

• 8+ years of experience implementing or architecting ServiceNow solutions

  ServiceNow Certified System Administrator

  ServiceNow Certified Application Developer

  Certified in two or more additional mainline certifications, with preference for the following:

• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Software Asset Management
• CIS – Hardware Asset Management

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This job is Fully Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.