ServiceNow Architect - Intact Technology

 SERVICENOW ARCHITECT

Reston, VA / Remote

Intact Technology is seeking exceptional technologists to architect, develop, implement, integrate, manage, and administer ServiceNow solutions for large enterprise customers. US Citizenship Required.

The ideal candidate will enjoy a fast-paced culture that promotes the development of new ideas in an innovative environment. This candidate must be customer focused, have excellent time management, communication, leadership, and follow-up skills.

Intact Culture:

Intact is committed to customer success, employee satisfaction, and making the world a better place. Our culture thrives on individuality, independence, autonomy, and empowerment. We promote a healthy work/life balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests. (We can’t wait to learn about yours!)

We know that our people are our most valuable resource; therefore, we demonstrate an authentic interest in the well-being of our employees. This is evident not only in the way we handle remote work and time off, but also in the personal and thoughtful questions we ask, and the personal development goals we help employees achieve. Intact is committed to providing the highest level of service to its customers, and we know that begins with employees who feel valued and fulfilled. We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016, 2017, 2018, 2019, 2021, 2022 and 2023. We really care about you, and we really mean it! 

Visit our team page, if you’d like to see what other employees are saying.


Duties & Responsibilities:

• Partner with Project Manager to ensure Intact delivery of expected client outcomes with outstanding customer satisfaction.
• Accountable for all aspects of the technical solution, including overall solution architecture, best practice configuration of the ServiceNow modules, and integration analysis and design.
• Provides guidelines, guardrails, and direction in implementation of solution.
• Supports presales solutioning efforts, and reviews statements of work.
• Participates in the development of estimating models, standard workplans / resource plans, and reusable assets to improve consistency of delivery.
• Mentors and develops more junior technical staff.  
• Participates in the recruiting and hiring process for technical staff.
• Networking with peers on technical matters, design prototypes, system designs and enterprise-wide research projects.
• Provide hands-on development, when necessary

• Minimum 8 -10 years of ServiceNow development and / or solution architecture.
• Broad and deep knowledge and understanding of the ServiceNow platform
• Deep knowledge and expertise in 1-2 ServiceNow product areas
• Experience developing and implementing systems using Agile/Scrum methodology.
• Micro-services architecture knowledge, enterprise integration patterns
• Ability to design, architect and configure multiple applications / modules in the ServiceNow platform as we all as to design, architect and configure complex integrations between ServiceNow and third-party applications.
• Minimum 8 or more major module implementations in the last 3 years, last 2 in Architect role.
• Ideal candidate would possess a CSA, CAD and a minimum of 2 Certified Implementation Specialist (CIS) certifications and 5 micro-certifications (or would acquire these certifications within 6 months of hire)
• Ideal candidate also possesses a CMA / CTA (preferred)
• Strong communication and customer relationship skills and the ability to adjust for audience appropriately.

• We are stakeholders in our customer’s success. Do it well or not at all!
• We are super passionate about delivering the best outcomes for our customers.
• Our people are doers, makers, creators, thinkers and creative problem solvers.
• Our culture thrives on individuality, independence, autonomy and empowerment.
• We encourage a healthy work/life balance.

• Ongoing personal and professional development
• Unlimited paid time away from work to go on adventures, relax, or recover, plus 12 paid holiday
• Company holiday closure December 25^th – January 1^st
• Premium healthcare plans, Medical, Dental, Vision including HSA and FSA options
• Qualified 401k Program
• Virtual happy hours and other team building events
• Wellness Clubs that cater to different interests

Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.

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