ServiceNow Business Analyst - Starcom consulting limited

(Public trust clearance REQUIRED)

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Any federal government experience here is crucial

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Required to have salesforce admin certification as well ( must be proficient with service cloud, marketing cloud)

It sounds like you're outlining the responsibilities of a ServiceNow Business Analyst. Here’s a refined version of the role description:

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**ServiceNow Business Analyst**

**Responsibilities:**

- **Requirement Gathering:** Collaborate with internal teams and clients to gather and document business requirements. Understand and analyze business needs and processes to provide effective solutions using ServiceNow.

- **User Stories and Test Scripts:** Translate gathered requirements into clear and concise user stories and test scripts. Ensure that user stories cover all aspects of the business requirements and that test scripts validate the functionality.

- **Development Collaboration:** Work closely with developers to communicate requirements and ensure that the development meets the specified needs. Provide clarifications and support throughout the development process to align with business objectives.

- **Stakeholder Communication:** Act as a liaison between stakeholders and technical teams, facilitating effective communication and ensuring that expectations are managed and met.

- **Testing and Validation:** Participate in testing activities to ensure that solutions are delivered as expected. Validate that the development aligns with business requirements and user stories.

- **Documentation and Reporting:** Maintain comprehensive documentation related to requirements, user stories, test scripts, and development processes. Provide regular updates and reports to stakeholders on progress and outcomes.

- **Continuous Improvement:** Identify opportunities for process improvements and propose enhancements to increase efficiency and effectiveness in ServiceNow implementations.

**Skills and Qualifications:**

- Proven experience as a Business Analyst, preferably with a focus on ServiceNow.

- Strong understanding of ServiceNow modules and functionality.

- Excellent communication and interpersonal skills.

- Ability to translate complex requirements into actionable user stories and test scripts.

- Experience working with development teams to ensure requirements are met.

- Proficient in documentation and reporting.

- Strong problem-solving skills and attention to detail.

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Does this cover what you had in mind? If you have any specific requirements or additional details, let me know!