ServiceNow Business Analyst (Remote) - Sky Solutions

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!

Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code Application Development. As a certified Small Disadvantaged Business (SDB) with Minority Owned certifications, diversity and equal opportunity are integral to our mission. Embark on our journey of innovation and transformation, where your skills align seamlessly with our commitment to excellence.

Job Title: ServiceNow Business Analyst
Location: 100% Remote within the USA

Role and Responsibilities:
ServiceNow Business Analyst – Mid-Level Role

• Gather business requirements for existing or new processes and applications in production by interviewing technical teams and SMEs.
• Schedule walkthroughs and business reviews to validate requirements.
• Identify, validate, and document metadata usage and data lineage.
• Map business process flows using Visio, participate in research, and recommend appropriate solutions.
• Exercise judgment and provide guidance to less experienced team members as needed within their assigned applications.
• Provide outstanding service to all customers.
• Leverage business knowledge and principles with technical knowledge of applications.
• Conduct root cause analysis and document findings to drive defect resolution.

Required Skills:

• ServiceNow
• Agile software development (e.g., Jira or equivalent)
• Strong business analysis skills
• Ability to build rapport with clients and lead discovery sessions
• Strong understanding of workflow analysis and efficient workflow design
• Ability to manage multiple streams of work for parallel scoping efforts
• Familiarity with integrations and APIs

Preferred Skills:

• Government consulting experience, especially with HHS, CMS, or ONC
• Understanding of UI/UX design concepts and ability to gather requirements for HCD and TX (Total Experience) process improvements
• 508 Compliance
• Instructional design and training facilitation
• Ability to write training materials and/or test cases
• Experience with automated testing
• ServiceNow certification(s)

Educational Qualifications:

• Bachelor's degree
• Six (6) years of direct experience may be substituted for educational requirements.

Sky Solutions, LLC is an equal opportunity employer, and we value diversity and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We welcome applications from all qualified candidates who share our vision and values.