ServiceNow CMDB Senior Technical Consultant/Developer - Acuity INC

Overview

Are you passionate about ServiceNow and eager to help customers achieve their goals? Acuity Inc. is looking for a dynamic and assertive CMDB and Discovery Senior Technical Consultant/Developer to join our team. If you thrive on solving complex problems, enjoy working in a collaborative environment, and have a strong desire to drive meaningful change, this role is perfect for you. We seek a versatile professional who excels in ServiceNow solutions, including implementation and development, and who can consult on ITOM and Discovery solutions while mentoring within a team dynamic. This role focuses on maturing the CMDB, leveraging the Common Service Data Model (CSDM), and promoting automation and best practices. The ideal candidate will possess exceptional technical skills, including hands-on keyboard abilities, and the capability to communicate complex technical concepts effectively to both technical and non-technical audiences.

Why Acuity?

Are you ready to use your expertise in the areas of IT Modernization, Data Enablement, and Hyperautomation to make a real difference? Join Acuity, Inc., a technology consulting firm that supports federal agencies. We combine industry partnerships and long-term federal experience with innovative technical leadership to support our customers’ critical missions.

Responsibilities

• Strategic Partnership & Customer Engagement:
  • Collaborate closely with the Customer Enterprise Architect (EA) to align ServiceNow CMDB and Discovery solutions with organizational objectives.
  • Partner with the EA to ensure the CMDB Roadmap is realistic and aligned with a properly measured CMDB maturity model.
  • Provide expert guidance without overshadowing the EA's leadership, ensuring a balanced approach to achieving shared goals.
• Platform Development & Enhancement:
  • Design, implement, and configure ServiceNow CMDB, bridging gaps with necessary Discovery solutions.
  • Focus on CMDB capabilities and dependencies related to ITSM, ITOM, and SecOps where necessary.
  • Identify and adopt CMDB baseline configurations, and revert customizations as needed to support broader objectives.
• Application Support:
  • Provide expert-level support for the configuration and customization of the ServiceNow CMDB.
  • Ensure configurations do not negatively impact dependencies with other ServiceNow applications.
  • Support the Discovery team in identifying and resolving gaps, ensuring effective implementation and understanding of all available discovery tools.
• Automation & Integration:
  • Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance platform efficiency.
• Agile Methodology:
  • Actively participate in agile ceremonies, supporting story point estimation and managing stories through their lifecycle.
• Troubleshooting & Support:
  • Deliver expert troubleshooting for complex platform issues, ensuring minimal downtime and rapid resolution.
• Best Practices & Documentation:
  • Advocate for ServiceNow development best practices and thoroughly document implementations, ensuring easy knowledge transfer and system maintenance.
• Mentorship & Training:
  • Mentor internal team members and customer personnel, facilitating knowledge transfer and guiding best practices for Discovery and CMDB.

Specific Considerations:

• Gap Resolution & Team Collaboration:
  • Identify and resolve gaps in existing Discovery processes on behalf of the CMDB team, fostering a cohesive and efficient operational environment.
• Customer Guidance:
  • Provide strategic partnership, bridging knowledge gaps and delivering strong yet empathetic guidance to customers, ensuring alignment with enterprise goals.
• Delegated Administration:
  • Operate within strict access limitations in UAT and Production environments, ensuring secure and compliant operations while delivering robust platform development and support.

Qualifications

• Education & Experience:
  • Bachelor’s degree in a related field with a minimum of four (4) years of progressively responsible experience in operations, business management, technology strategy, project management, or policy development.
• Technical Expertise:
  • Extensive knowledge in ITIL and ITSM processes, with hands-on experience as a ServiceNow Developer/Engineer.
  • Proficiency in ServiceNow modules, JavaScript, AngularJS, REST APIs, and web technologies.
• Certifications:
  • ServiceNow Certified System Administrator is required.
  • Additional certifications such as ServiceNow Certified Application Developer and Certified Implementation Specialist in Discovery or ITSM are highly desirable.
• Skills:
  • Strong problem-solving, process improvement, and change management abilities.
  • Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical stakeholders, adapting the communication style to the audience.
  • Essential hands-on technical skills.

Clearance Requirement

• Active DOD SECRET security clearance or higher (interim is acceptable).