ServiceNow Developer - Logistics Management Institute

LMI is seeking a skilled ServiceNow Developer to support our customers’ configuration and development objectives.  This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior. 

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees. 

• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications. 

• Design, develop, and implement custom ServiceNow applications and modules to meet business requirements. 

• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow. 

• Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules. 

• Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting. 

• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring. 

• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality. 

• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. 

• Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed. 

• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. 

• Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements. 

• Ensure compliance with security policies and best practices in ServiceNow development and data handling. 

• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools. 

• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations. 

• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies. 

Required Experience

• Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment 

• Demonstrated experience with ServiceNow platform capabilities in a client environment 

• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform. 

• This position requires five (5) or more years’ work experience. 

• Ability to pass a USPS background check

• Some travel may be required within CONUS only 

• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.  

Desired Experience 

• Demonstrated experience with the development of ServiceNow modules, in one or more modules in the Strategic Portfolio Management (SPM) domain (APM, ITBM, PPM) or one or more modules in the Enterprise Asset Management domain. 

• Demonstrated experience implement ServiceNow modules to clients in the US Federal Government 

Desired Certifications 

• ServiceNow Certified System Administrator 

• ITIL