ServiceNow FSO - SME - APN Consulting Inc
Windsor, CT
About the Job
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow FSO - SME
Location: Windsor, CT (Remote)
Job Description:
Responsibilities:
Required Skills
Position: ServiceNow FSO - SME
Location: Windsor, CT (Remote)
Job Description:
Responsibilities:
- Design, develop, and configure ServiceNow solutions based on business requirements.
- Troubleshoot and resolve issues related to ServiceNow FSO
- Provide technical support and guidance to end-users.
- Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
- Develop and maintain technical documentation and user manuals.
- Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
- Implement ServiceNow best practices
- Conduct training sessions for end-users and stakeholders.
- Support testing teams for validation of Test cases and UAT
Required Skills
- Experience in ServiceNow development and administration ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
- Experience in Agile concepts, development, and testing methodology
- Experience in Hardware and Software Asset Management (HAM, SAM) modules
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment
Source : APN Consulting Inc
