ServiceNow Lead - Cedar Rapids, IA - Georgia IT Inc.

Title: ServiceNow Lead

Location: Cedar Rapids, IA

Type: Fulltime

Visa independent candidates preferred, No sponsorships will be provided.

Job Description;

• Thought leadership and decision-maker on CMDB design, leveraging the Common Services Data Model from ServiceNow
• Technical leadership across the ServiceNow platform and how modules/apps interact with the CMDB
• Stays current with ServiceNow direction, understands ServiceNow's future roadmap for the CMDB, and develops a strategy on how one can leverage new capabilities
• Develops a multi-year roadmap on enhancements to the CMDB and articulates how these improvements will benefit stakeholders
• Advises teams on modeling their applications/assets/CIs
• Oversees 4M Configuration Items (CIs) within ServiceNow CMDB, ensuring processes exist to keep data quality high so the CMDB is considered the trusted source for asset information
• Ensures automation and integrations are designed in alignment with enterprise architecture principles and for ongoing CI accuracy

• Around 10-15 years of ServiceNowexperience
• Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects, and cross-functional teams
• Proficient in Javascript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with Webservices (SOAP and REST), and comfortable with API usage.
• High learning agility and problem-solving skills, to understand the current state and provide technical expertise to advance the design and project deliverables
• Maintaining the appropriate awareness of ever-changing business needs, technical changes, and vendor/supplier relationships, and services
• Demonstrate the ability to influence and consult (providing options with pros, cons, and risks) when solving business processes and/or technical problems during project delivery
• Ability to work in a dynamic environment, where needs and priorities can change, with compressed deadlines
• Mentor others by sharing skills, expertise, and best practices
• Experience with ServiceNow platform and system admin functions
• Demonstrated ability to analyze, anticipate, and resolve complex issues (technical, operational, or business-related) through sound problem-solving skills.
• Motivation to educate self and others
• Proven ability to build relationships internally and externally
• Demonstrated ability to drive cross-functional interactions