ServiceNow System Administrator/Developer II - GM Financial

Overview:

Opportunity to work in a hybrid model: Potential to work 2 days onsite and 3 days remote

Why GMF Technology?

 

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.   

 

 

Responsibilities:

About the Role:

 

The ServiceNow System Administrator/Developer Level should have a fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME's, project managers and process owners to understand business requirements, translate them into technical specifications and develop ServiceNow functionality. They will also be responsible for performing daily administration, issue resolution and troubleshooting.     

• Development of ServiceNow applications, including modification to existing ITSM modules
• Work with process owners to develop and implement workflow
• Perform regular ServiceNow Discovery and CMDB maintenance
• Report Setup/Custom Reporting
• Perform data imports
• Custom Scripting
• 3rd Party software integrations
• Facilitating roll out of new applications and modules

Qualifications:

What makes you a dream candidate?

• Demonstrated success in project management
• Detail oriented
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
• Understanding of IT Service Management (ITSM) best practices and processes
• Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Asset Management, Incident Management, CMDB and D
• Ability to approach problems with an open-mind, use existing information and resources
• Ability to think strategically and make collaborative decisions
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
• Experience in documentation tools such as Visio and Microsoft Office products
• Good analytical skills
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively
• Ability to approach problems with an open-mind and create new and innovative ideas and methods
• Communicates quickly, clearly, concisely, appropriately, and intelligently
• Effective planning, time management, negotiation, and delegation skills
• Experience with technical writing
• Foster open communication, speaks with impact, listens to others, and writes effectively

Experience

• High School Diploma or equivalent required
• Bachelor’s Degree in related field or equivalent work or military experience preferred
• 3-5 years of experience using JavaScript, XML, HTML, etc required
• Experience integrating with web services (publishing or consuming) required
• 2-3 years hands-on experience implementing ServiceNow IT Service Management tools to support ITIL processes, ServiceNow development and configuration preferred
• ​ServiceNow System Administration certification preferred
• ITIL v3 Foundations certification preferred

 

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office

 

 

#LI-Remote

Salary:The base salary range for this role is: USD $88,000.00 to $162,900.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.