Servicenow System Administrator - HonorVet Technologies

The Innovation and Technology Department of the County of San Bernardino is seeking a motivated contract Servicenow System Administrator. The candidate will apply Servicenow’s best practices and methodologies toward developing and supporting a system for over 20,000 employees. The County has currently deployed ITSM and Appengine and is anticipating additional modules in the future.

Contract Duration: 1 to 2 years (renewed annually).

Responsibilities

• Develop and document best practices for the County’s use of Servicenow.
• Gather requirements from the County’s business units and apply Servicenow methodology.

· Drive adoption of Servicenow by providing a stable and functional system.

• Identify and report on potential improvements in system stability and security.
• Develop and enforce best practices for security and usability of the system.
• Guide the business using best practices for system compatibility and interoperability.
• Perform peer reviews of system integrity and standardization.
• Perform capacity planning, maintain system patching, upgrades and clones.
• Develop Knowledgebase, write knowledge articles.

Skills and Qualifications

• Subject Matter Expert in Servicenow administration, patching, cloning, security.
• Strong technical skills, ability to scope, deploy, support and maintain enterprise applications.
• Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.
• Technical Writing
• The ideal candidate would have experience working in a Government environment with an understanding of a Government’s administrative processes.
• The ideal candidate would have experience with Servienow’s flow/workflow, ACLs, ITSM, ITBM, Appengine. Experience with other Servicenow modules a plus.
• Must live in Continental US and be a US citizen.

Experience and Education:

• Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users.
• Minimum of 2 years administering Servicenow with admin level role.
• Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.