ServiceNow Systems Analyst at Fidelity TalentSource LLC

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.

Fidelity's Associate Workforce Management Technology Product Area under Corporate Technology Group is looking for an experienced Systems Analyst with below experience

Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

9+ years systems analysis experience; related work in software solutions definition/development is required.

Confirmed experience with systems development methodologies and formal documentation processes.

Agile/Scrum experience is required.

Application/data analysis skills including querying and analyzing data.

Experience with Case Management tools like ServiceNow or SalesForce is preferred.

Experience working in HR domain is a bonus.

A technical problem solver comfortable working in a sophisticated and fast-paced environment.

You are proactive, with a strong desire to learn and contribute to a highly functioning team.

You can efficiently multi-task and work towards issue resolution in a timely manner.

Strong analytical, facilitation and communication skills including written, verbal, and technology illustrations.

Capacity to quickly understand and incorporate new technologies.

Capable of articulating a business problem/requirement in technology terms.

Outstanding collaborator and consensus builder.

Results-oriented problem solver comfortable accepting change.

You mentor other team members.

Demonstrable understanding of software lifecycle.

Collaborating with business partners, technology leads, and agile teams.

Participate in backlog refinement sessions.

Translate sophisticated business needs into clear, relevant, requirements.

Research and evaluate alternative solutions.

Define the scope of problems/issues, in terms of business and/or system requirements and processes.

Evaluating design of existing and in-development systems to assess their functionality, dependability, and maintainability.

Collaborate with Agile team members to build comprehensive and cohesive solution approaches.

Ensure complete acceptance test criteria is provided for all systems requirements.

Produce and/or maintain system feature design documentation and user training and materials.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at 

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.