ServiceNow Tech Lead - Hexaware USA
Plano, TX
About the Job
Must Have Experience
· Experienced in implementation of ITSM solution using industry best practices.
· Experienced in development of Service Catalogs.
· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
· Good experience of Service Portal and widget creation
· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation
· Knowledge of Flow Designer, Integration Hub
· Knowledge of Authentication via Auth 2.0, certificates and Mid Server
· Implemented ServiceNow project in Domain separated instance.
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
· Good knowledge of MID Server installation and management
· Experience of custom applications development
· Experience of LDAP/Active Directory/SSO implementation
· Experience of Orchestration use case implementation.
Good to have Experience
· Worked on Discovery, Service Mapping, Event Mgmt
· Worked on CSM, HRSD, GRC, ITBM
· Experience in working on Performance Analytics
· Design and modification of ServiceNow Service Portal.
· Review existing set up and provide best practice recommendations in line with the OEM
· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
· Experience with HTML coding and Jelly script strongly preferred
Academic and Professional Experience
Professional
· 4-5+ years of experience with ServiceNow required
· 7+ years of experience with IT Industry required
Academics
· Certified System Admin
· CIS-ITSM, Certified Application developer
· ITIL Foundations certification is preferred.
· Bachelor’s degree or equivalent combination of education and experience.