ServiceNow Tech Lead - Hexaware USA

Must Have Experience

· Experienced in implementation of ITSM solution using industry best practices.

· Experienced in development of Service Catalogs.

· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

· Good experience of Service Portal and widget creation

· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

· Knowledge of Flow Designer, Integration Hub

· Knowledge of Authentication via Auth 2.0, certificates and Mid Server

· Implemented ServiceNow project in Domain separated instance.

· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

· Good knowledge of MID Server installation and management

· Experience of custom applications development

· Experience of LDAP/Active Directory/SSO implementation

· Experience of Orchestration use case implementation.

Good to have Experience

· Worked on Discovery, Service Mapping, Event Mgmt

· Worked on CSM, HRSD, GRC, ITBM

· Experience in working on Performance Analytics

· Design and modification of ServiceNow Service Portal.

· Review existing set up and provide best practice recommendations in line with the OEM

· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

· Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

· 4-5+ years of experience with ServiceNow required

· 7+ years of experience with IT Industry required

Academics

· Certified System Admin

· CIS-ITSM, Certified Application developer

· ITIL Foundations certification is preferred.

· Bachelor’s degree or equivalent combination of education and experience.