ServiceNow Technical Lead - Diverse Lynx

ServiceNow Technical Lead
Edison,NJ-Hybrid-3days onsite
Fulltime/Permanent
Job Description
Must Have
Technical/Functional Skills

• Strong experience with development and implementation of
• ServiceNow ITSM modules - Incident Management, Problem
• Management, Configuration Management, Change Management,
• Knowledge Management, etc.
• Good experience in integrating ServiceNow with 3 rd party applications
• is required. Ability to perform API based integrations within
• ServiceNow platform is a must.
• Experience in Retail Service Management would be an added benefit.
• Good experience in ServiceNow implementations, designing complex
• workflows, and write automation scripts.
• Experience with migrating the ServiceNow data model between two
• or more instances including CMDB and ITSM processes is expected.
• Working knowledge on Business Rules, Web Services, Access Control
• Rules, and Scripting.
• Certification in ITIL / ServiceNow will be an added advantage.
• Excellent verbal/written communication.
• Attention to details, ability to multitask, and effective time management skills.

Roles and Responsibilities

• Responsible for developing/administering technical solutions on the
• ServiceNow tool platform to satisfy the business needs of the IT
• department and beyond.
• Consults with Process Leaders to develop appropriate technical
• solutions in Service Now.
• Follows up on outstanding development needs and provides timely
• status reports to the managers / stakeholders.
• Adapt / implement best practices to configure robust solutions
• utilizing the ServiceNow platform while making informed
• recommendations to process users.
• Communicates technical problems and solutions to both technical
• and non-technical audiences.
• Advises on options, risk and impacts on business / ITIL processes.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.