ServiceNow Technical Lead - Diverse Lynx
Richmond, VA
About the Job
Job Title: ServiceNow Technical Lead
Location: Richmond, VA (Remote + Travel)
Duration: Fulltime
Job Details:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: Richmond, VA (Remote + Travel)
Duration: Fulltime
Job Details:
- Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
- Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Guide the team in having the right level of details in the design artifacts.
- Review the design and code to ensure it aligns to customer expectation and follows industry standards
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
- Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
- Follow up on outstanding development needs and provides timely status reports to the project manager
- Advise on options, risk and impacts on business/ITIL processes
- Communicate technical problems and solutions to both technical and non-technical audiences
- 10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization
- 7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)
- Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions
- Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer s in house team.
- Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow
- Experience in supporting production system
- Liaise with end users to address their queries swiftly.
- Must be able to document the work done and create handover document to service management team
- Must be hands on in ITSM and ITOM.
- Adept in creating reports as per the requirement. Performance analytics included.
- Certifications Certified application developer, Certified implementation specialist ITSM.
- ServiceNow platform implementation, development, support, enhancement
- ServiceNow Discovery Configuration, Run Book Automation preferred
- Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
- Strong customer service and excellent verbal/written communication
- Excellent attention to details, ability to multitask, and effective time management skills
- Understand full ITSM application lifecycle
- ITIL certified desired
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Source : Diverse Lynx
