Serviceow Solutions Director - Pre-Sales - Capgemini
Irving, TX
About the Job
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Additional benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions demonstrating strengths from strategy and design to engineering, all motivated by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
About Cloud Infrastructure Services (CIS) :
CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, leading complexity, and encouraging adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our premier expertise with cloud leaders to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.
Demonstrating our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s wide-ranging business environments, driving forward business value so they get the future they want. Our outstanding approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.
Our five key service areas are:
1. Cloud Services : Exploiting the cloud at speed and scale
2. Employee Experience Services : Making the “future of work” work for our clients
3. Cybersecurity Services : Securing Foundations to Create Open Futures
4. Enterprise Service Management : Taking charge of complexity to drive business value
5. Infrastructure Services : Leading and updating the IT estates
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may collect your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Title: Solution Director
Location: Chicago, IL, Dallas, TX, New York City, Atlanta. GA
Job Description:
Location: Remote
The Solutions Director is a key role in the Cloud Infrastructure Services (CIS) Pre-Sales organization involved in medium to large, multi-tower opportunities.
Key responsibilities:
+ Typically involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
+ Responsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domains
+ Owns internal customer management and clarity of core solution related metrics to approvers
+ Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
+ Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
+ Ensures all client requirements are analyzed and distributed for solutioning, without gaps or duplication
+ Designs the solution and ensures the relevant solution artefacts are completed in line with global process
+ Solid grasp of the competitor landscape, providing insight into the sales plan on how to beat competition
+ Provide guidance on commercially structuring deals to differentiate from the competition
+ Works with Deal Analyst to set up ADMT and create pricing structure; communicates structure & tagging strategy
+ Convert Price to Win into Cost to Win by Tower
+ Reviews and inputs to the contract schedules, SoW and SLA among other documents
+ Supports Tower Lead with 3rd parties’ direct engagements when needed
+ Chips in to proposal writing and guides the bid team on alignment to sales strategy, themes, scoring mechanism
+ Ensures Solution Approval in a timely manner in line with the Global Solution Approval Process and supports towers when required with their approvals providing an end-to-end view for their approvers
+ Leads the solution team in all client facing interactions
+ Supports Commercial Lead with finances of solution related schedules (SoW, SLA etc.)
+ Leads solution team and ensures solution related work are completed
+ Identifies and adds to the response and other capabilities that will bring value to the opportunity and/or show Capgemini capability
+ Ensures the solution and commercials are sustainable for the future, with ability to grow and upsell
+ Identifies and documents potential areas for upsell that have been discussed with client and handover to Account Team
Key skills:
Customer Engagement:
+ Requirement for client facing skills will vary with a Solution Lead being required past client-facing experience to a senior Solution Leads having executive client-facing experience
+ Able to articulate both groundbreaking deals and the managed services elements of deals
+ Strong presentational and social skills; ability to lead / anchor client conversations; ability to pitch at right depth to different internal/external audiences
+ Ability to articulate value, benefits, storyline to client
+ Strong writing skills
Management:
+ Leadership of the solution team on deal; ability to coach, steer, challenge, guide – support in case of challenges or if tower lead is struggling
+ Strong team leader to run and coacg abd mentor through tough deadlines
+ Partner management, engagement and socialization; Senior solution leads have confirmed skills in handling organizational conflict across various parts of Capgemini (i.e. GBLs, BUs)
Technical/Portfolio:
+ Across all towers; typically, some depth within 1 or 2 towers (via previous role); ability to challenge & understand responses across the technical landscape.
Commercial:
+ Ability to link technical aspects of solution with commercial response,
+ Ability to understand contracts & schedules and ability to draft solution related contract schedules,
+ Risk identification, treatment and management,
+ Negotiate with (including with subcontractors),
Financial:
+ Support Client business case creation,
+ Support price shaping, benchmarking, pricing models
+ Cost analysis, drive competitiveness
+ Cost breakdown & what-if analysis
Job: _Infrastructure_
Organization: _CIS US_
Title: _Serviceow Solutions Director - Pre-Sales_
Location: _TX-Irving_
Requisition ID: _076145_
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Additional benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions demonstrating strengths from strategy and design to engineering, all motivated by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
About Cloud Infrastructure Services (CIS) :
CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, leading complexity, and encouraging adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our premier expertise with cloud leaders to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.
Demonstrating our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s wide-ranging business environments, driving forward business value so they get the future they want. Our outstanding approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.
Our five key service areas are:
1. Cloud Services : Exploiting the cloud at speed and scale
2. Employee Experience Services : Making the “future of work” work for our clients
3. Cybersecurity Services : Securing Foundations to Create Open Futures
4. Enterprise Service Management : Taking charge of complexity to drive business value
5. Infrastructure Services : Leading and updating the IT estates
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may collect your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Title: Solution Director
Location: Chicago, IL, Dallas, TX, New York City, Atlanta. GA
Job Description:
Location: Remote
The Solutions Director is a key role in the Cloud Infrastructure Services (CIS) Pre-Sales organization involved in medium to large, multi-tower opportunities.
Key responsibilities:
+ Typically involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
+ Responsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domains
+ Owns internal customer management and clarity of core solution related metrics to approvers
+ Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
+ Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
+ Ensures all client requirements are analyzed and distributed for solutioning, without gaps or duplication
+ Designs the solution and ensures the relevant solution artefacts are completed in line with global process
+ Solid grasp of the competitor landscape, providing insight into the sales plan on how to beat competition
+ Provide guidance on commercially structuring deals to differentiate from the competition
+ Works with Deal Analyst to set up ADMT and create pricing structure; communicates structure & tagging strategy
+ Convert Price to Win into Cost to Win by Tower
+ Reviews and inputs to the contract schedules, SoW and SLA among other documents
+ Supports Tower Lead with 3rd parties’ direct engagements when needed
+ Chips in to proposal writing and guides the bid team on alignment to sales strategy, themes, scoring mechanism
+ Ensures Solution Approval in a timely manner in line with the Global Solution Approval Process and supports towers when required with their approvals providing an end-to-end view for their approvers
+ Leads the solution team in all client facing interactions
+ Supports Commercial Lead with finances of solution related schedules (SoW, SLA etc.)
+ Leads solution team and ensures solution related work are completed
+ Identifies and adds to the response and other capabilities that will bring value to the opportunity and/or show Capgemini capability
+ Ensures the solution and commercials are sustainable for the future, with ability to grow and upsell
+ Identifies and documents potential areas for upsell that have been discussed with client and handover to Account Team
Key skills:
Customer Engagement:
+ Requirement for client facing skills will vary with a Solution Lead being required past client-facing experience to a senior Solution Leads having executive client-facing experience
+ Able to articulate both groundbreaking deals and the managed services elements of deals
+ Strong presentational and social skills; ability to lead / anchor client conversations; ability to pitch at right depth to different internal/external audiences
+ Ability to articulate value, benefits, storyline to client
+ Strong writing skills
Management:
+ Leadership of the solution team on deal; ability to coach, steer, challenge, guide – support in case of challenges or if tower lead is struggling
+ Strong team leader to run and coacg abd mentor through tough deadlines
+ Partner management, engagement and socialization; Senior solution leads have confirmed skills in handling organizational conflict across various parts of Capgemini (i.e. GBLs, BUs)
Technical/Portfolio:
+ Across all towers; typically, some depth within 1 or 2 towers (via previous role); ability to challenge & understand responses across the technical landscape.
Commercial:
+ Ability to link technical aspects of solution with commercial response,
+ Ability to understand contracts & schedules and ability to draft solution related contract schedules,
+ Risk identification, treatment and management,
+ Negotiate with (including with subcontractors),
Financial:
+ Support Client business case creation,
+ Support price shaping, benchmarking, pricing models
+ Cost analysis, drive competitiveness
+ Cost breakdown & what-if analysis
Job: _Infrastructure_
Organization: _CIS US_
Title: _Serviceow Solutions Director - Pre-Sales_
Location: _TX-Irving_
Requisition ID: _076145_
Source : Capgemini
