Services Experience Manager - Best Buy
Port Charlotte, FL
About the Job
As the Services Experience Manager you'll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You'll support between one and seven stores in a micro-market and serve as the link between services and omnichannel. You'll drive localized strategies at your home location and delegate peers and direct reports at other locations. You'll serve as a subject matter expert in the store services portfolio to identify opportunities, implement plans and drive priorities that provide best-in-class employee and customer experiences.
What you'll do
What you'll do
- Partner with other micro-market and marketplace leaders to drive your services strategy and provide insights
- Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors
- Complete services leadership duties in-store and across the micro-market to ensure employees are deployed to maximize efficiency
- Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
- Recruit, hire and onboard a diverse agent workforce
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks
Basic qualifications
- 2 years of management/supervisory experience OR 2 years of military leadership experience including coaching, training, recognition and performance evaluation
- 2 years of experience in sales, customer service or consumer electronics repair
- 1 year of experience analyzing P&L or financial statements
Preferred qualifications
Source : Best Buy