Services Experience Supervisor - Best Buy
Davenport, FL
About the Job
As the Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for both electronic devices (computer and mobile phone repair) and AutoTech (car installations). You will support between one and three stores in a micro-market. In partnership with their General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
What you'll do
What you'll do
- Ensure employees are deployed to efficiently to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage key metrics and results, including customer satisfaction, turn time, productivity and revenue metrics. Identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks
Basic qualifications
- 1 year of leadership or supervisory experience
- 1 year of experience in services, customer service or related field
Preferred qualifications
- 1 year of retail experience
- Previous P&L ownership including expense/labor management forecasting
- Experience driving key business performance indicators such as revenue and operating income)
- Experience analyzing business results
Source : Best Buy
