Services Head of Strategic Program Management - Director - Citigroup
New York, NY 10001
About the Job
Citi Services - Commerce is changing, business models are shifting, trade corridors are unsettled, and 24/7 moves at hyper speed
From treasury services designed to un-limit your business growth to scalable, securities management solutions that support your boldest ambitions, Citi Services is charting a clear path from complexity to performance.The Services Program Management & Execution team is responsible for managing the delivery of the Organizations Strategic Book of Work
The interconnected and multi-layered nature of this Portfolio requires a robust program management discipline that focuses on improving levels of accountability, managing risks & issues, streamlining communication & status reporting and formalizing the decision-making processPositionThe Head of Strategic Program Management will directly manage and coach a team comprised of 6 -10 senior Program Managers responsible for overseeing the successful execution of multiple programs across Services.This role requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
Applies in-depth understanding of the business impact of technical contributions
Strong commercial awareness is a necessity
Excellent communication skills required to negotiate across all levels of the organization
It will support a wide range of sponsors and stakeholders for the purposes of providing status updates and ensuring that all programs are meeting key milestones and success criteria
The individual will be working within a large matrixed team across Product Management, Operations and Technology and will work hand-in-hand with partners to ensure continuous alignment to our overall Services Strategy
The Head of Strategic program management will also be asked to Strategic Program Manager will also be asked to drive execution of complex initiatives that require senior management interaction and alignment across the Services organization
This role will be part of the Services COO team, reporting to the Services Global Head of Program Management & Execution and be accountable on a day-to-day basis to the Services Senior Executive Leadership team.ResponsibilitiesDirectly manages team that is comprised of 6-10 senior PMs
Leads by example, demonstrating ethics, judgment and integrity in decisions and actions
PM Success CoachingActively manages the demand of work and assigns to the team
Manages stakeholder relationships and portfolio pipeline.Manage capacity and program allocation cooperatively across the portfolio.Prioritize and allocate resources based on business priorities and in conjunction with senior management.Ensures programs adhere to Citi PM Policy and Standards for process, tools and quality assurance, while driving consistency of deliverables and artifacts across all programs in the portfolio
Enforces standards.Recruits and retains talent.Manage consolidated senior level reporting on all program activities and riskHandles all aspects of performance management and provides PM team with timely performance feedback
Performs ongoing coaching and professional development of staff
Collects performance feedback from key stakeholders
Oversees the creation and signoff of Portfolio programs plans and charters, benefits management plans, stakeholder management plans, acceptance plans, and central Program issue logsFosters a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives. Understands interdependencies and strategic impact, balances priorities and mitigates issues.Ensures all stakeholders are identified and included in scope definition activities and understand the project schedule and key milestones Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customersCollaborates with knowledgeable and demanding stakeholders to establish project plans for major initiatives and drive efforts to a successful conclusion.Meets regularly with key clients and stakeholders to ensure expectations are met, obstacles are addressed, and relationships are proactively managed.Coordinates with Technology, Operations and other functional teams to deliver consistent and efficient process/platform enhancements, providing hands-on support.Ensures coherent and concise communications detailing the scope, progress and results of initiatives underway
Escalates as necessary and keeps senior management informed of key issues
Establish complex operating structure and program governance across Citi enterprise to support key strategic, risk and regulatory initiatives.Provide day-to-day management and “hands-on” end-to-end responsibility for coordinating the outcomes across all programs in the Initiative
Orchestrate and drive the successful & timely completion of initiatives to achieve the initiative goals.Qualifications10+ years in Project Management positions, whether in IT or technical business areas.Financial Services, Markets or Banking background.Solid proven experience in Portfolio or Program Management.PMI PMP qualified and/or equivalent with proven experience across Agile and Waterfall environments preferred.Ability to operate at different levels: to analyze issues, synthesize them
Develop themes
Understand risks, translate lessons learned into actions.Ability and willingness to adapt to a fast-moving change environment
Strong communicator, written and oral across all levels of the organization, with ability to deliver succinct messages to senior sponsors across the firm.Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls.Team player able to bring together wide range of individuals in pursuit of execution and progress.Creativity
Adaptability, Drive and decisiveness to ensure decisions are reached quickly, minimizing debate.Ability to clearly define roles and responsibilities delegating to the appropriate team members.Forward planning, and problem avoidance and solving skills
Leadership to drive execution while able to minimize tension and ensure the team operates efficiently.------------------------------------------------------Job Family Group: Research------------------------------------------------------Job Family:Research Product------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$200,000.00 - $300,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 10, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
From treasury services designed to un-limit your business growth to scalable, securities management solutions that support your boldest ambitions, Citi Services is charting a clear path from complexity to performance.The Services Program Management & Execution team is responsible for managing the delivery of the Organizations Strategic Book of Work
The interconnected and multi-layered nature of this Portfolio requires a robust program management discipline that focuses on improving levels of accountability, managing risks & issues, streamlining communication & status reporting and formalizing the decision-making processPositionThe Head of Strategic Program Management will directly manage and coach a team comprised of 6 -10 senior Program Managers responsible for overseeing the successful execution of multiple programs across Services.This role requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
Applies in-depth understanding of the business impact of technical contributions
Strong commercial awareness is a necessity
Excellent communication skills required to negotiate across all levels of the organization
It will support a wide range of sponsors and stakeholders for the purposes of providing status updates and ensuring that all programs are meeting key milestones and success criteria
The individual will be working within a large matrixed team across Product Management, Operations and Technology and will work hand-in-hand with partners to ensure continuous alignment to our overall Services Strategy
The Head of Strategic program management will also be asked to Strategic Program Manager will also be asked to drive execution of complex initiatives that require senior management interaction and alignment across the Services organization
This role will be part of the Services COO team, reporting to the Services Global Head of Program Management & Execution and be accountable on a day-to-day basis to the Services Senior Executive Leadership team.ResponsibilitiesDirectly manages team that is comprised of 6-10 senior PMs
Leads by example, demonstrating ethics, judgment and integrity in decisions and actions
PM Success CoachingActively manages the demand of work and assigns to the team
Manages stakeholder relationships and portfolio pipeline.Manage capacity and program allocation cooperatively across the portfolio.Prioritize and allocate resources based on business priorities and in conjunction with senior management.Ensures programs adhere to Citi PM Policy and Standards for process, tools and quality assurance, while driving consistency of deliverables and artifacts across all programs in the portfolio
Enforces standards.Recruits and retains talent.Manage consolidated senior level reporting on all program activities and riskHandles all aspects of performance management and provides PM team with timely performance feedback
Performs ongoing coaching and professional development of staff
Collects performance feedback from key stakeholders
Oversees the creation and signoff of Portfolio programs plans and charters, benefits management plans, stakeholder management plans, acceptance plans, and central Program issue logsFosters a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives. Understands interdependencies and strategic impact, balances priorities and mitigates issues.Ensures all stakeholders are identified and included in scope definition activities and understand the project schedule and key milestones Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customersCollaborates with knowledgeable and demanding stakeholders to establish project plans for major initiatives and drive efforts to a successful conclusion.Meets regularly with key clients and stakeholders to ensure expectations are met, obstacles are addressed, and relationships are proactively managed.Coordinates with Technology, Operations and other functional teams to deliver consistent and efficient process/platform enhancements, providing hands-on support.Ensures coherent and concise communications detailing the scope, progress and results of initiatives underway
Escalates as necessary and keeps senior management informed of key issues
Establish complex operating structure and program governance across Citi enterprise to support key strategic, risk and regulatory initiatives.Provide day-to-day management and “hands-on” end-to-end responsibility for coordinating the outcomes across all programs in the Initiative
Orchestrate and drive the successful & timely completion of initiatives to achieve the initiative goals.Qualifications10+ years in Project Management positions, whether in IT or technical business areas.Financial Services, Markets or Banking background.Solid proven experience in Portfolio or Program Management.PMI PMP qualified and/or equivalent with proven experience across Agile and Waterfall environments preferred.Ability to operate at different levels: to analyze issues, synthesize them
Develop themes
Understand risks, translate lessons learned into actions.Ability and willingness to adapt to a fast-moving change environment
Strong communicator, written and oral across all levels of the organization, with ability to deliver succinct messages to senior sponsors across the firm.Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls.Team player able to bring together wide range of individuals in pursuit of execution and progress.Creativity
Adaptability, Drive and decisiveness to ensure decisions are reached quickly, minimizing debate.Ability to clearly define roles and responsibilities delegating to the appropriate team members.Forward planning, and problem avoidance and solving skills
Leadership to drive execution while able to minimize tension and ensure the team operates efficiently.------------------------------------------------------Job Family Group: Research------------------------------------------------------Job Family:Research Product------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$200,000.00 - $300,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
For additional information regarding Citi employee benefits, please visit citibenefits.com
Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Oct 10, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster
View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting
Source : Citigroup