Services Operations Leader - Trane
Gaithersburg, MD 20877
About the Job
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world
We're a team that dares to look at the world's challenges and see impactful possibilities
We believe in a better future when we uplift others and enable our people to thrive at work and at home
We boldly go.What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first
For us at Trane Technologies, sustainability is not just how we do business—it is our business
Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. This Services Operations Leader is responsible for the fulfillment of all service offerings and success of the service team for the Life Science Solutions Services business. A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world. You will bring customer-centric thinking, strong services acumen, and business leadership to a growing service organization
The focus of this role is to mentor, coach and lead a global service team. A skilled leader, you will be able to effectively communicate our priorities to all stakeholders – including front-line technicians, team leads, area managers, regional leaders, customers, and senior leadership. You will be responsible for all aspects of service fulfillment, including achievement of service KPIs and technician hiring goals, allowing us to create customers for life. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here! Where is the work: This position has been designated as remote within the geography of the United States of America.SAFETY SENSITIVE: This role has been designated by the company as Safety Sensitive What you will do: Accountable for the strategy and performance achievement of operating plan.Overall responsibility for all service activities with internal and external customers
Develop infrastructure, resource plans, and competencies for a service team to support scaling from a regional to a global services business.Hire, retain, develop, train, coach, lead, and motivate a large, diverse workforce for optimal results.Achieve target objectives for service KPIs including backlog, margin, retention, compliance, quality, and utilization
Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.Fulfillment of all services offerings across all covered equipment types, including emergency repair, preventive maintenance, service agreements, turnkey projects, relocation services, rental services, validation services, and all future service offerings.Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.Regular travel required to meet with services teams.What you will bring:Bachelor's degree or equivalent combination of education and experience
A minimum of 5 years’ experience in service leadership, preferably in a technical, cold storage or laboratory environment.Solid knowledge of service contracts.Business acumen – ability to identify and activate levers to create business and customer value from technical services.Initiative – motivation to lead, influence, and coach positive change management to deliver business outcomes.Collaborative spirit – ability to work well with all levels of customer and internal organizations.Strong relationship building skills.Executive presence – ability to inspire confidence in colleagues and customers with excellent communication skills.Technical acumen – strong understanding of laboratory environment.Forward thinking and creative with high ethical standards.Haven’t done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience
So, if you are excited about this role but your past work experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.Compensation: Total Target Compensation: $170,000 - $230,000 inclusive of base salary plus incentiveTotal compensation for this role will include a commission/incentive plan
Disclaimer: This base pay range is based on US national averages
Actual base pay could be a result of seniority, merit, geographic location where the work is performed. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
We're a team that dares to look at the world's challenges and see impactful possibilities
We believe in a better future when we uplift others and enable our people to thrive at work and at home
We boldly go.What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first
For us at Trane Technologies, sustainability is not just how we do business—it is our business
Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. This Services Operations Leader is responsible for the fulfillment of all service offerings and success of the service team for the Life Science Solutions Services business. A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world. You will bring customer-centric thinking, strong services acumen, and business leadership to a growing service organization
The focus of this role is to mentor, coach and lead a global service team. A skilled leader, you will be able to effectively communicate our priorities to all stakeholders – including front-line technicians, team leads, area managers, regional leaders, customers, and senior leadership. You will be responsible for all aspects of service fulfillment, including achievement of service KPIs and technician hiring goals, allowing us to create customers for life. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here! Where is the work: This position has been designated as remote within the geography of the United States of America.SAFETY SENSITIVE: This role has been designated by the company as Safety Sensitive What you will do: Accountable for the strategy and performance achievement of operating plan.Overall responsibility for all service activities with internal and external customers
Develop infrastructure, resource plans, and competencies for a service team to support scaling from a regional to a global services business.Hire, retain, develop, train, coach, lead, and motivate a large, diverse workforce for optimal results.Achieve target objectives for service KPIs including backlog, margin, retention, compliance, quality, and utilization
Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.Fulfillment of all services offerings across all covered equipment types, including emergency repair, preventive maintenance, service agreements, turnkey projects, relocation services, rental services, validation services, and all future service offerings.Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.Regular travel required to meet with services teams.What you will bring:Bachelor's degree or equivalent combination of education and experience
A minimum of 5 years’ experience in service leadership, preferably in a technical, cold storage or laboratory environment.Solid knowledge of service contracts.Business acumen – ability to identify and activate levers to create business and customer value from technical services.Initiative – motivation to lead, influence, and coach positive change management to deliver business outcomes.Collaborative spirit – ability to work well with all levels of customer and internal organizations.Strong relationship building skills.Executive presence – ability to inspire confidence in colleagues and customers with excellent communication skills.Technical acumen – strong understanding of laboratory environment.Forward thinking and creative with high ethical standards.Haven’t done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience
So, if you are excited about this role but your past work experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.Compensation: Total Target Compensation: $170,000 - $230,000 inclusive of base salary plus incentiveTotal compensation for this role will include a commission/incentive plan
Disclaimer: This base pay range is based on US national averages
Actual base pay could be a result of seniority, merit, geographic location where the work is performed. Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Source : Trane
