SFDC Administrator and Trainer- Remote - BD (Becton, Dickinson and Company)
Warwick, RI
About the Job
Job Description Summary
Salesforce administrator and trainer
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary:
This position will be responsible for maintaining all Salesforce objects and business processes in accordance with customer needs as well as provide training to end users on how to use these tools effectively within their daily work. The ideal candidate should have strong knowledge of both Salesforce functionality (SFDC) and how it integrates into the entire organization's systems environment including workflow automation tools like Power BI and Acuity MD
Responsibilities:
+ Manage user configuration and permission sets.
+ Develop customized reports using standard reporting tools such as dashboards, charts, graphs etc., based on business requirements; troubleshoot issues when they arise.
+ Create enhancement cases, via product model so that any updates can be tracked back to original source material.
+ Conduct regular system audits & performance reviews ensuring data integrity across all related systems.
+ Provide training sessions for existing users on newly introduced features/tools/workflows as needed by the business team members.
+ Collaborate closely with other IT teams during implementation projects where integration between different systems may exist e.g., ERP systems etc..
+ Maintain documentation around best practices regarding usage of Salesforce products/features along with tips & tricks related to its usage within the organization’s specific context .
+ Work collaboratively with stakeholders at all levels within the organization ranging from Business Users up until Senior Management level representatives.
+ Travel up to 40% required
Qualifications:
+ Bachelor's degree required. Master's preferred.
+ Minimum 2 years of experience working directly with Salesforce product suite (Sales Cloud / Service Cloud / Community Cloud).
+ Proven ability to understand complex concepts quickly and apply them practically within real world scenarios .
+ Strong understanding of Sales Processes , Customer Relationship Management principles & CRM Best Practices .
+ Excellent verbal communication skills & ability to communicate technical information clearly & concisely to non-technical audience members .
+ Self-motivated individual who works well under pressure without compromising quality of deliverables .
+ Ability to manage multiple tasks simultaneously while meeting tight deadlines successfully .
+ Knowledge of Software Development Life Cycle (SDLC) methodologies would be beneficial .
+ Able to learn new technologies easily & adapt to changing technology landscape quickly
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
#earlycareer
Primary Work Location
USA RI - Warwick
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Salesforce administrator and trainer
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary:
This position will be responsible for maintaining all Salesforce objects and business processes in accordance with customer needs as well as provide training to end users on how to use these tools effectively within their daily work. The ideal candidate should have strong knowledge of both Salesforce functionality (SFDC) and how it integrates into the entire organization's systems environment including workflow automation tools like Power BI and Acuity MD
Responsibilities:
+ Manage user configuration and permission sets.
+ Develop customized reports using standard reporting tools such as dashboards, charts, graphs etc., based on business requirements; troubleshoot issues when they arise.
+ Create enhancement cases, via product model so that any updates can be tracked back to original source material.
+ Conduct regular system audits & performance reviews ensuring data integrity across all related systems.
+ Provide training sessions for existing users on newly introduced features/tools/workflows as needed by the business team members.
+ Collaborate closely with other IT teams during implementation projects where integration between different systems may exist e.g., ERP systems etc..
+ Maintain documentation around best practices regarding usage of Salesforce products/features along with tips & tricks related to its usage within the organization’s specific context .
+ Work collaboratively with stakeholders at all levels within the organization ranging from Business Users up until Senior Management level representatives.
+ Travel up to 40% required
Qualifications:
+ Bachelor's degree required. Master's preferred.
+ Minimum 2 years of experience working directly with Salesforce product suite (Sales Cloud / Service Cloud / Community Cloud).
+ Proven ability to understand complex concepts quickly and apply them practically within real world scenarios .
+ Strong understanding of Sales Processes , Customer Relationship Management principles & CRM Best Practices .
+ Excellent verbal communication skills & ability to communicate technical information clearly & concisely to non-technical audience members .
+ Self-motivated individual who works well under pressure without compromising quality of deliverables .
+ Ability to manage multiple tasks simultaneously while meeting tight deadlines successfully .
+ Knowledge of Software Development Life Cycle (SDLC) methodologies would be beneficial .
+ Able to learn new technologies easily & adapt to changing technology landscape quickly
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
#earlycareer
Primary Work Location
USA RI - Warwick
Additional Locations
Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Source : BD (Becton, Dickinson and Company)