Shaw Contract Marketing Coordinator - Shaw Industries Group, Inc.

Job Title

Shaw Contract Marketing Coordinator

Position Overview

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.

Please note this position is based out our Create Centre in Cartersville, GA.

As a Marketing Coordinator for the brand's Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories.

Responsibilities:

• Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.

• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.

• Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.

• Research and provide competitive analysis.

• Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.

• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Acknowledge and resolve internal and external customer issues, providing a world class client experience.

• Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Qualifications:

• 4-year degree in marketing or communications or equivalent experience

• Excellent computer skills

• Excellent verbal and written communication skills

• Basic graphic design skills

Preferred Qualifications:

• Adaptable to a wide range of internal and external customer issues

• Experience with managing a variety of customer interactions including phone calls, emails and/or live chat

• Organized and able to effectively manage several projects/tasks at one time

• Ability to stay calm under pressure

• Possess good time management skills and the ability to meet deadlines

• Knowledge in the areas of international markets, foreign cultures and international business operations

Required Competencies:

• Communicate Effectively

• Initiate Action

• Learn & Apply

• Collaborate

• Build Customer Satisfaction

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

• And much more.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. 

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than$6 billionin annual sales and 18,000 associates worldwide. 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.