Shelter Intake, Case Management Support - Masco Corporation

Introduction:


We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.


Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.


The position will be guided by ACDC’s Corporate Values Platform in all activities.


Position Summary:




+ Job Title: Case Management, Intake Support



+ Full Time or Part Time: Full time



+ Temporary/Seasonal/Regular: Temporary



+ Compensation: $25-30/hour



+ Travel/Location: Onsite at Florida shelter locations



+ Temporary positions are not benefits eligible except where required by law.







Mission of Role/Position Summary:




Tasks, Duties, and Responsibilities:


Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:



+ Provide general administrative support to the shelter's management team, including data entry, document management, filing, and record-keeping.  




+ Serve as a point of contact for internal and external inquiries, ensuring prompt and professional responses via phone, email, and in-person interactions. 




+ Assist admin support personnel and site leadership with the management and documentation of site tasks such as inventory control, data collection, staff coordination, data collection and strike team initiatives.




+ Maintain accurate and up-to-date records of residents, including personal details, case information, and any relevant updates or changes. 




+ Coordinate logistics support, project coordination, staff coordination and expense tracking.




+ Monitor and replenish office supplies, ensuring availability of essential items for smooth operations.  




+ Work closely with the base camp staff to assist with tasks, such as preparing reports, coordinating transportation, and supporting special projects or events. 




+ Handle sensitive information with discretion, respecting the privacy and confidentiality of migrants, staff, and organizational matters. 




+ Adhere to all applicable regulations, policies, and procedures related to shelter operations, including those pertaining to safety, security, and legal requirements.  




+ Perform other duties as assigned. 






Knowledge, Skills, and Abilities:



+ Ability to effectively communicate both verbally and written.




+ Ability to maintain confidentiality with sensitive customer and internal information.




+ Capable of multi-tasking when necessary.




+ Strong familiarity with state and local governments is necessary.




+ Highly organized, detail oriented and self-motivated.





Supervisory Responsibilities:


This role will not have supervisory responsibilities.


Expected Hours of Work:


Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.


Travel Requirements:




+ Travel to work onsite is required.



+ Must be willing to travel and deploy to client sites for extended periods of time.




Physical Demands:




+ Mobility required on-site with clients.



+ Sitting or standing for hours at a time.



+ Ability to work at a computer for extended periods of time if needed.



+ Ability to lift up to 30 lbs. repetitively throughout the shift and as needed.




Working Environment:




+ Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.



+ Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.



+ All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.



+ If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.




Requirements


Experience/Education Required:




+ One year case management experience required.



+ High school diploma or equivalent




Experience/Education Preferred:




+ Associate degree or higher in social services



+ Bilingual English/Spanish/Other




Additional Qualifications:




+ Must be 18 years of age or older.



+ Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.



+ Must pass company and any applicable client background check and reference check upon offer of employment.




Benefits


Temporary positions are not benefits eligible except where required by law. Regular status positions will receive these benefits:


EEO Statement


AC Disaster Consulting is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.


This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.


Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.


If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at hr@acdisaster.com.


We use E-Verify for all candidates who are offered and accept a position with us. Please visit this link to the E-Verify Website (https://www.e-verify.gov/)  and this link to view the E-Verify rights poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)  to understand your rights in this process.