Shelter Resource Coordinator - Making Opportunity Count Inc

Role Title: Shelter Resource Coordinator

FLSA Status: Non-exempt

Union Status: None

Job Level: 3

Department: Shelter

Pay Range: $51,000 - $69,000

Reports To: Assistant Director of Shelter Programs

Supervisory Responsibilities: None

About Making Opportunity Count

Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Shelter Resource Coordinator will proactively build and maintain a robust referral network with external providers and agencies, ensuring families receive comprehensive, high-quality assistance that meets their diverse needs.

Essential Duties & Responsibilities:

• Ensure the timely, accurate, and detailed documentation of all actions, fully aligning with program standards and reporting requirements.
• Take full ownership of transportation coordination for the designated Region’s program, managing both public and private transportation solutions. This includes initiating and maintaining strong partnerships with providers to secure reliable transportation for families.
• Lead collaboration efforts with the Shelter Management team to strategically coordinate external resources such as community services, food banks, transportation providers, and key shelter partners optimizing support for families.
• Centralize and streamline essential shelter operations to maximize efficiency and significantly expand the scope of available family support services.
• Act as the primary point of communication for critical updates and information flow between community partners, collaborators, Shelter Management, and the families, ensuring clear and consistent messaging.
• Partner closely with the Shelter Leadership team and Case Managers to ensure seamless service referrals and rapid access to critical support networks for families.
• Oversee the organization of all on-site and off-site resources, ensuring families have access to essential services and support.
• Immediately refer domestic violence clients to trusted external providers and other specialized agencies to ensure their safety and access to specialized care.
• Support the Healthcare Coordinator by facilitating all insurance-related matters, including registrations, insurance changes, and maximizing the benefits available to families.
• Develop and distribute comprehensive regional resource packets, equipping families with essential information as they transition out of the shelter system.

Required Skills/Abilities/Competencies:

• Minimum 3 years of supervisory and administrative experience overseeing programmatic operations.
• Minimum 7 years of human service experience.
• Experience in shelter and/or housing management and operations a must.
• Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds
• Multilingual or bilingual skills a plus.
• Excellent people skills and ability to work within an intergenerational and diverse environment.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Ability to effectively communicate with stakeholders and manage risk.
• Ability to successfully structure, drive, or facilitate decision-making processes, including those with conflicting priorities.
• Adaptable in the face of a changing and demanding environment.

Required Education and Experience:

• Minimum 3 years of supervisory and administrative experience overseeing programmatic operations.
• Minimum 7 years of human service experience.
• Experience in shelter and/or housing management and operations a must.
• Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Work Hours, Working Styles, and Additional Benefits:

• This role is primarily required to be in person, with limited opportunities for hybrid work
• Work must occur between Monday-Friday 8:00am-5:00pm
• Able to travel in between shelter locations.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation:

A salary within the range of $51,000 - $69,000 will be provided to the successful candidate having met the minimum requirements for the position consistent with the Making Opportunity Count compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with Making Opportunity Count’s compensation framework. Making Opportunity Count offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Affirmative Action/EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.