Sheriff's Criminal Records Technician I/II (Open and Promotional) - County of San Mateo
San Mateo, CA
About the Job
The County of San Mateo Sheriff's Office is accepting applications for
Sheriff's Criminal Records Technician!
As key members of the San Mateo County Sheriff's Office Records Bureau, individuals in this position play a crucial role in providing routine, to complex, records and administrative support to various County offices, the public, sworn personnel, and allied law enforcement agencies. Technicians handle confidential information and ensure that information is disseminated in accordance with legal requirements. To succeed in this role, incumbents must possess strong skills in attentiveness to detail, dependability, time-management, organization, reading, critical-thinking, multi-tasking, typing, word processing, filing, and other administrative duties.
About the Agency
The San Mateo County Sheriff's Office is dedicated to protecting lives and property and is committed to providing the highest level of professional law enforcement and correctional services. Our jurisdiction stretches as far North into San Francisco, all the way down South to Gilroy, which means we cover a lot of ground, and therefore data and paperwork. We pledge to promote public trust through fair and impartial policing and will treat all persons with dignity, compassion, and respect. To learn more about the Sheriff's Office, visit: https://www.smcsheriff.com.
Sheriff’s Criminal Records Technician are assigned to any of the three following shifts:
Day Shift Technicians: Day Shift is responsible for a significant amount of public contact whether in-person, over the phone, or via email. Day Shift is largely responsible for maintaining, processing, and auditing warrant entries and search and seizure orders, in addition to other duties.
Swing Shift Technicians: Swings Shift shares an overlap with Day Shift in responsibility with assisting the public, whether in-person, over the phone, or via email. Swing Shift is mainly responsible for maintaining, processing, and auditing restraining/protective orders filed within our county court, in addition to other duties.
Night Shift Technicians: Night Shift interacts mostly with other law enforcement agencies, as well as some public contact either via phone or email. Night Shift is mainly in charge of maintaining, processing, and auditing citations and in-custody court packets for arraignment the following business day, in addition to other duties.
All 3 Shifts: Technicians in all shifts are assigned to monitor a teletype station, fax machine, and email inbox 24/7 for reviewing and processing requests through these channels in a timely manner, utilizing a variety of different law enforcement systems. In addition, they handle various administrative duties related to obtaining and compiling data from each of these systems based on the specific request.
There is currently one full-time regular vacancy in the San Mateo County Sheriff’s Office
Rewarding Aspects of the Job:
Your work will significantly impact our sworn personnel, as the documents and data we handle are directly utilized not only by our agency staff but also by other law enforcement agencies. Each day in this department and agency is unique, offering a wealth of learning opportunities, as our office and duties intersect with various other departments within the county and judicial systems. By joining our diverse and hardworking team, you will be part of a group dedicated to handling office functions efficiently. Your commitment and contributions to our agency and department are certain to develop professional skills that will pave the way for success beyond our office.
Challenging Aspects of the Job:
We are a 24/7 agency working around the clock, even on holidays. In this role, you’ll be managing multiple requests all at once to support essential functions of the office and the public we serve. Our office processes and maintains a lot of records and files, and time-management, organizational skills, as well as attentiveness to detail are skills that will help you succeed in this position.
An ideal candidate will be:
Dependable. We are a 24/7 agency and rely on our staff to keep the office running. Consistently meeting deadlines and delivering work on time. Being reliable and punctual in all aspects of work.
Detailed Oriented. This position requires a lot of data entry and will require the technician to thoroughly review their work, and the work of others, for accuracy and completeness.
Consistent. Technicians are required to maintain a high standard of performance over time and must ensure that work quality remains consistent in different situations.
Adaptable. In this role, you will succeed if you can adapt to changes in priorities or work processes while maintaining reliability. Being flexible without compromising the quality of work is essential.
Problem-solver. As a technician, you will support the Records Bureau by addressing daily challenges and finding effective solutions. Additionally, you will anticipate potential issues and take proactive steps to prevent them.
Exceptional Communication. Success as a Sheriff's Criminal Records Technician requires exceptional communication skills, involving the ability to effectively convey information, address challenges, and interact professionally with various stakeholders within the law enforcement context.
Accountable. The role of a technician entails being accountable, demonstrating a strong sense of responsibility for tasks, maintaining accuracy in record-keeping, and ensuring reliability in handling sensitive information.
Prioritization Proficient. Technicians effectively manage tasks, ensuring that critical responsibilities are given precedence. Success in this role hinges on adeptly organizing and prioritizing various record-related duties, such as processing requests, addressing urgent matters, and maintaining accuracy in record-keeping.
Reliable Decision-maker. In this role you will be tasked with making sound and consistent decisions. Your ability to make reliable decisions will contribute to the efficiency and integrity of law enforcement records management.
Ethical. Upholding ethical standards and integrity in all actions are crucial for success, as you will be handling sensitive information. This includes maintaining confidentiality, following legal and departmental guidelines, and ensuring the ethical use of criminal records data.
Additionally, the ideal candidate will possess the following:
Records Management Proficiency. Familiarity with law enforcement records management systems, particularly RIMS, is a plus.
Law Enforcement Administrative Support: Provide efficient office or administrative support within a law enforcement or criminal justice setting, demonstrating a keen understanding of the specific requirements and nuances of the law enforcement is highly preferred.
Fluency in Spanish. Demonstrated proficiency in speaking, reading, and writing in Spanish is preferred but not required.
Work Locations and Available Shifts:
Work Locations: The San Mateo County Sheriff’s Office Records Bureau headquarters is located at the Hall of Justice in Redwood City, CA – we also have substations in San Carlos, Half Moon Bay, and Millbrae that we have assigned technicians to work at.
Shift Expectations: Selected candidates are expected to work evenings, nights, weekends, holidays and/or other shift work depending on needs of the office.
Shift Availability: There are 3 shifts (Days, Swings, and Nights) and we are currently working on a 4-10 Schedule (4 days, 10-hours shifts) split between the days of Sun-Weds and Weds-Sat. Alternative work hour schedules are available (i.e., 9/80 schedule).
Other Requirements:
Background Check: Selected candidates must successfully pass a detailed background and/or criminal history review conducted by the Sheriff’s Office. Felony and misdemeanor convictions may be disqualifying depending on type, number, severity, and recency.
Uniforms: Hired candidates are required to wear a designated uniform specified to the department while on duty.
NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Source : County of San Mateo
