Shift Lead - THOROUGHBRED EXPRESS AUTO WASH LLC

At Thoroughbred Express, we are committed to delivering an exceptional experience for both our customers and employees.

Full Time Employees at Thoroughbred Express are eligible for:

- 401K retirement with employer matching

- Health Benefits

- Flexible Scheduling

- Paid Time Off and Holiday Pay

- Bonuses and Uncapped Commissions

Position Summary

Shift Leads are responsible for educating and informing customers about the successful operation,

benefits, and safety at Thoroughbred Express Auto Wash while advocating the Company Brand and Core

Values.

Key Duties and Responsibilities

• Focus on providing a positive customer experience.

• Carry out daily duties that ensure effective operation of a car wash facility in partnership with

peers and site management.

• Greet customers with a warm smile, review and educate on services, and assist with payment.

• Stay up to date with knowledge of how to use certain equipment for them to be able to work

efficiently in an automated facility.

• Direct the Driver into the entrance to the car wash or guides them onto tracks.

• Carry out periodic maintenance of equipment used in washing to keep them in proper working

order.

• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.

• Provide assistance to customers in any area concerning car wash process.

• Carry out visual inspection of vehicles to confirm their condition before sending them into the

wash area.

• Facilitates smooth and efficient operation of the assigned site including lot, or facility.

• Visually inspects all areas of the site for safety and maintenance concerns.

• Ensure Maintenance and Cleaning responsibilities are carried out; tasks may include cleaning,

trash management, snow/ice removal, troubleshooting, and basic repairs of equipment.

• Contacts police, fire, or other emergency personnel when accidents or other emergencies arise.

• Courteously handles customer inquiries, complaints, and problems.

• Able to understand and ensure safety and proper chemical handling.

• Key Holder to assist in Opening and Closing of the Facility.

• Ability to take the lead and train new staff members on proper chemical handling and tunnel

operations.

• Versed on the point of sales and willingness to train new members.

• Versed on all opening and closing functions of the site.

• Additional duties as assigned.