Shift Lead - FreshFin
Madison, WI 53705
About the Job
At FreshFin, our Mission is to promote a healthier lifestyle in our communities by serving great-tasting, nutritious food with excellent value and service.
Our Vision is to make a positive impact in every community that we are a part of. We continuously find ways to make our Team Members’ and customers’ lives better and healthier through fresh, thoughtful food. Through our fresh ingredients, hand-crafted menu, and customer-focused service, we are creating a healthy experience that everyone can afford and enjoy!
What FreshFin Can Offer You
- Hourly Wage + Generous Tip Guarantee: The job pay range includes guaranteed tips. You benefit financially when your shop performs well.
- Paid Time Off (PTO): All Crew Members are eligible for PTO after 90 days of employment.
- 401(k) Match: All team members are eligible for our 401(k) match (4% company match) after 90 days
- Flexible Schedule: We know you have a life outside of work, and we strive to be flexible with scheduling to accommodate your needs. No late nights, either!
- Training & Development: We offer a robust, paid training program designed to elevate your understanding of the fast-casual industry through cross-training in both front-of-house and kitchen operations.
- Free Meal During Each Shift: It’s healthy, customizable, and (most importantly) tasty!
- Team Member Discount: You can enjoy FreshFin even when you're not working!
- Referral Program: We want to reward you for bringing your talented friends to work at FreshFin!
- Career Growth Opportunities: We are growing rapidly. With growth comes career opportunities, and we prefer to promote from within whenever possible.
Job Details
FreshFin is changing the fast-casual dining experience, and we want you to be a part of it as a Shift Lead at our FreshFin Madison - Hilldale Shopping Center shop!
Our Shift Leads ensure that our guests are given a warm welcome upon arrival and that they leave happy and satisfied with their experience. You will be cross-trained to support both front-of-house and kitchen operations.
Your Impact
- You prefer working in a fast-paced, dynamic environment where every day is different, and enjoy the variety of supporting front-of-house one day and kitchen operations the next.
- You are energized by working as part of a team, and you demonstrate teamwork in your words and actions by actively seeking out opportunities to pitch-in and help the team wherever it may be needed.
- Leading the Team will be a primary focus of your role when the Management Team is not present. This includes training, enforcing company standards, and providing a high level of customer service.
When in the kitchen, you will have the opportunity to:
- Use your culinary skills by preparing proteins, vegetables, and sauces to FreshFin specifications and standards.
- Work on the food line and prepare our delicious bowls to exact recipe standards and within ticket time expectations.
- Focus on food safety and cleanliness, including FIFO, sanitization, and proper food handling.
- Assist the Management Team with training Team Members.
When supporting the front-of-house, you will have the opportunity to:
- Make a great first impression by enthusiastically welcoming guests into the shop and clearly communicating your knowledge of our menu and restaurant promotions/specials.
- Exude your passion for FreshFin’s great-tasting, nutritious food by making menu recommendations. With a free meal each shift, you’ll be able to sample it all!
- Accurately take guest food and/or beverage orders and input those orders into our point-of-sale system with a high degree of attention to detail to enable the kitchen team to prepare food to exact customer specifications.
- Keep guests happy by retrieving and delivering food to guests in a timely, friendly, and efficient manner.
- Assist the Management Team with training Team Members.
- Focus on providing a memorable dining experience to our guests that makes them want to return to our shops again and again!
What You Bring to the FreshFin Team
- Your willingness to support both front-of-house and kitchen operations.
- If you have previous experience in a full-service dining or fast-casual restaurant, that’s a plus!
- A passion for team work and customer service!
