Shift Lead - Gethired

Summary of Responsibilities

A shift lead at Beignets & Brew serves as a key point of management during a specific

work period, overseeing various aspects of daily operations. Your responsibilities include

opening or closing duties, staff management, and customer service. You play a crucial

role in training and developing the team, ensuring adherence to quality standards,

managing inventory, and handling cash transactions accurately. The shift lead is also

responsible for maintaining a clean and safe environment, effective communication within

the team, and problem-solving on-the-fly to address any issues that may arise during their

shift. Overall, a shift lead plays a pivotal role in creating a positive and well-functioning

atmosphere within Beignets & Brew, contributing to the overall success of the business.

Essential Functions:

• Guaranteeing the highest level of customer service: address any customer inquiries,

complaints or special requests.

• Monitoring the quality of food and beverages.

• Opening/Closing duties are completed and signed off.

• Understand the POS (refunds, discounts, gift cards, etc.)

• Cash Handling; managing cash handling procedures ensuring accuracy in

transactions, managing the cash drawers and completing cash drops daily.

• Experienced and skilled at each station.

• Train new Krewe members at each station while providing guidance.

• Compliance with health and safety standards are being met.

• Quick to problem solve addressing any issues that may arise.

• Ensuring Krewe members adhere to company policies and procedures.

• Key holder responsibilities for opening/closing the store.

Required Experience:

• Experienced Beignets & Brew Krewe member.

• Must be able to work within the State and Federal guidelines.

Physical Requirements:

• Creating a positive attitude to ALL Krewe members and managers even while under

pressure.

• Walking and standing throughout your shifts.

• Bending, lifting and carrying up to 30 pounds.

• Capable of handling multiple tasks while maintaining a positive demeanor in

occasionally challenging work environments.

Working Conditions:

• May be required to work early mornings, late nights, weekends & holidays and may

have additional opening/closing responsibilities.

• Guests may want to sit on the patio outside (weather permitting) patio area needs

to be cleaned and presentable at all times.

• Lead Krewe members by displaying Beignets & Brew’s core values in

communication.

• Krewe members must be in full uniform and appropriate hygiene required.