Shift Lead - Thousand Oaks - SunLife Organics

JOB TITLE: Samurai

REPORTS TO: Assistant General Manager & General Manager

JOB TYPE: (full time or part time), hourly

COMPENSATION: $17.9 hourly +TIPS

OVERVIEW:

The Samurai is a vital member of the operations team. They are leaders on the floor and behind the juice bar. Our Samurai set the prime example of an outstanding associate and hold their co-workers to the same standards, with a focus on delivering the Sunlife Organics Experience to everyone who walks through the doors, from the outstanding customer service and human connection to the products, which should be made at a consistently high standard. The Samurai works with the manager(s) to monitor the company’s integrity and maintain profitability. They are responsible for communicating goals to associate level employees and ensuring that SunLife’s systems and policies are adhered to at all times. The Samurai must be the person responsible in the absence of a senior manager.  All company leaders are encouraged to be an active part/member of the local community which includes shopping locally, socializing with local vendors and neighboring storefront employees, working out at local gyms and being present at local community events.

Leadership Responsibilities:

• Strong organization and time management skills.
• Work well under pressure.
• Can effectively solve problems.
• Able to take and give direction with confidence, but not arrogance.
• Can be flexible as needs dictate.
• Work well with other people in a team environment.
• Work schedule reflects the needs of the operation.
• Can balance global strategic objectives with day to day operations.
• Motivate and evaluate all Associates. Strategically play to people’s strengths on the floor and communicate feedback to GM.
• Create positive relationships with Associates by treating all members with respect.
• Minimize turnover by responding to and resolving Associate and Manager issues.
• Support and practice an open door policy.
• Assure compliance with company policies, practices and procedures; communicate changes. Ensure compliance with all local, state, and federal laws, regulations, and guidelines.
• Become a local business leader in the community by nurturing relationships while creating Brand loyalty.

Operational Responsibilities:

• Ensure prompt, friendly service according to SunLife guidelines.
• Expected to maintain cleanliness at all times.
• Smile and thank every guest with outstanding enthusiasm and positive energy.
• Enforce all SunLife systems and policies, utilizing operational checklists (opening, closing, break, and end of shift checklists) to ensure product standards and specifications.
• Answer all questions from customers and make recommendations based on their needs while also protecting all proprietary information.
• Ensure all communication from Team Wolverine is being communicated to the Associates using Pre-shifts.
• Direct overall activities and performance of Associates on a shift-by-shift basis.
• Maintain the proper atmosphere through music, DVDs, and visual presentation at all times.
• Drive positive Guest experience through floor presence.
• Stay up to date on all company communications.
• Customer focused: Serving with compassion, respect and a sense of humor.
• Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner.  
• Maintain and inspect front serving area, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.  Correct unsafe practices or conditions.
• Maintain store cleanliness and organization for both the interior and exterior of the store.

Team Responsibilities:

• Report Associate relation issues of a sensitive nature to GM.  
• Display, encourage, and inspire high morale, motivation and teamwork in the store.
• Show daily attention, participation and sensitivity needed to establish credibility and promote unity in the team.
• Hold the team accountable for their areas of responsibility.
• Respond to team conflicts professionally and work toward positive resolutions.
• Set a great example through attitude, involvement, and positive influence.
• Establish an environment that does not permit or promote sexual or any other kinds of harassment or discrimination.

Cost Management & Profitability Responsibilities:

• Maintain and control store assets. Monitor store’s on-hand inventory for waste and theft.
• Ensure adequate inventory levels that allow for Guest needs. Communicate issues with GM.
• Comply with cash control policies and procedures.  Ensure all Associates comply with cash control policy and procedures.
• Drive positive results for labor through proactive control and reacting to business trends.

Training Responsibilities:

• Follow all policies, procedures, recipes, health codes & safety regulations.
• Must be masters of every station. This includes being able to operate all food preparation equipment and tools efficiently, specifically blenders and juicers.
• Ability to multi-task and function in a fast paced environment.
• Displays the ability to identify problems and suggest solutions in accordance with quality operating standards.
• Communicates clearly and concisely all company processes to ensure adherence through training and coaching.
• Exemplifies the desired culture and philosophies of the organization.
• Follow all guidelines within the Welcome Book, Product Information Guide, Training Manuals, Training Bible, Trainer Guide, How To Guides and Checklists.
• Ability to lead and direct through strong influence rather than strong directive.
• Ensure all employees understand SunLife Organics culture, quality standards, product, operating systems, and procedures to carry out daily tasks and effectively lead hourly staff.
• Support the introduction of new products, procedures, marketing initiatives, training development, equipment and any other corporate programs.

Qualifications:

Preferred 6 months of food service experience

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work & Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. Minors required to provide work permit.
• Available to work a minimum of 15 hours/week AND a minimum of 3 days (dependent upon minimum age laws).
• Must be able to spend a minimum of 90% of working time standing.
• Have the ability to walk, bend, kneel, handle, reach with arms and hands, squat, crawl, climb, stoop, and other related physical activities.
• The ability to lift up to 60 pounds as needed.
• Comfortable working occasionally in walk-in coolers and freezers.
• The ability to work weekends, evenings, and holidays.
• Overall operational knowledge
• Safety and sanitation fundamentals
• Some computer skills; including Gmail, Google Drive, Microsoft Excel, Microsoft Word
• Effective Communication
• Guest Reconciliation and Relations
• Must be able to work in a fast paced, high energy, and physically demanding environment.
• Must be able to communicate clearly with our guests.
• Other duties that may be assigned to help company meet goals

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. SunLife Organics is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.