Shift Leader - Coffee Cafe

AMERICARUNSONDUNKIN,COMERUNWITHUS

DUNKIN'S MISSION: OPTIMISM REFILL

YOU ARE ALREADY AWESOME, COME BECOME AWESOME(ER)AS A SHIFT LEADER @ DUNKIN'

Shift Leaders are responsible for delivering AWESOME guest experiences. DID I MENTION AWESOME, as a valued Shift Leader you will be responsible for making guests SMILE. How AWESOME is that?

Before we get into all the boring details did you know that you'll be part of an energized team that is dedicated to keeping America running? That is no easy task, we know that Happy Team Members = Happy Guests. We Offer Schedule Flexibility, Paid Time Off, Bonuses, Healthcare, Discounts, Training & Development Opportunities, Tuition Assistance (Through SNHU), Community Involvement Opportunities and a whole lot of FUN!!!

Responsibilities Include:

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Leadership - Ability to manage a team of Crew Members to meet Sales, Guest Satisfaction, Food Safety and Overall Operational GOALS!

Qualifications:

Skills

· Having a positive ATTITUDE

· Being coachable

· Making an effort

· BEING ON TIME

· Capable of counting money and making change

· Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

· Guest Focus – anticipate and understand guests' needs and exceed their expectations.

· Passion for Results – set compelling targets and deliver on commitments.

· Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

WOW.... THAT IS A LOT TO COVER! BUT I KNOW YOU LOVE TO COME TO DUNKIN - IMAGINE WORKING HERE! SEE YOU ON THE OTHER SIDE.

Additional Info:

Minimum Age

16+ years old

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively.

You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license.

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