Shift Leader - Pura Vida Miami

Job description

We are a lifestyle brand! If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting and rare opportunity to join a striving brand and ever growing in this industry.

We love and take pride in what we do and looking for the right partners to grow with us, please join us if you consider yourself a person of integrity, hard-working team player who is looking to constantly grow and learn.

RESPONSIBILITIES: Our shift leader has an overall responsibility to lead a team of like-minded, remarkable individuals. Not only will you serve and educate the guests about our products, but also the health benefits associated with each nutrient-rich recipe in their mission to live a better, happy life. The shift leader will also be responsible for creating a positive environment for peers and guests’ alike daily.

• Sets a positive example for the team and has clear communication with the entire team.
• Provides an exceptional customer service experience to all customers
• Discovers and responds to customer needs (including complaints).
• Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
• Ensures compliance with all food safety laws and sanitation regulations.
• Assist GM with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Able and willing to close the restaurant as needed, by following all closing procedures.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Conducting performance reviews and sharing feedback with both upper management and team members
• Managing employees requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Other duties assigned

EXPERIENCE REQUIRED:

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
• High School Diploma or GED required, 2 years of college preferred
• Minimum 2 year experience in management in a hospitality environment
• Ability to organize and prioritize
• Local/municipal requirements, such as Food Handler certification, acquired at applicant’s own expense
• Experience with guest services management and demonstrates leadership abilities
• Must be able to frequently lift and or move up to 50 pounds
• Ability to read and write in English

BENEFITS:

• Progressive compensation package
• Paid training to prepare you for success
• On-going career opportunities
• Medical and Dental Insurance
• Opportunities for growth in management positions

Job Type: Full-time

Pay: From $16.00- $17.00 per hour

Supplemental pay types:

• Tips

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

Benefits:

• Flexible schedule
• Health insurance

Physical setting:

• Casual dining restaurant
• Coffee shop
• Fast casual restaurant
• Quick service & fast food restaurant

Work Location: One location