Shift Leader - Cicis

General Purpose of the Position: Responsible for delivering the CiCi’s guest promise through driving great restaurant operations. Assist the GM and AM in sales growth, profitability of the restaurant and team development.

Measured by: OSAT and SMG Data, ServiceCheck results, Operational Evaluations and Director of Corporate Operations reviews, sales and profit growth, and people development successes.

Essential Duties and Responsibilities:

People Development:

• Assist in leading, motivating and supporting hourly team members to execute The CiCi’s Guest Promise.
• Manage OSAT scores by resolving guest issues quickly and sensitively to ensure our guest have a positive experience.

Sales/Profit Growth:

• Maintain 100% buffet and proper execution of success systems.
• Ensure adherence to all CiCi’s Standards, including guest service, product quality, and restaurant cleanliness.

Skills and Abilities Required:

• Positive attitude, enthusiasm, motivator, confidence
• Customer service focused and oriented
• Strong communication skills with the ability to resolve conflict
• Outgoing personality able to develop relationships and leading others
• Demonstrates the highest professionalism
• Bi-lingual skills a plus

Other Requirements:

• Valid state issued driver’s license
• Able to work a minimum of 25 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.
• Continual standing, walking and lifting throughout shift