Shift Leader - Handel's Homemade Ice Cream

Who We Are:HoldinTN LLC is a growing hospitality group in Middle Tennessee that will open and operate a Handel’s Homemade Ice Cream location in Franklin in 2024. A Downtown Nashville location will open in 2025 with plans for at least 3 additional locations soon after. Handel’s Homemade Ice Cream begin in Ohio in

We are looking for a motivated Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The Shift Leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a Shift Leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top Shift Leader should be able to ensure smooth and efficient workflows.

Job Duties

- Supervising employees, assigning duties, and creating a shift schedule.

- Monitoring team performance and ensuring duties are performed efficiently.

- Reporting any issues that arise during the shift to management.

- Managing employee requests and transgressions.

- Ensuring compliance with company policies, health, and safety standards.

- Coaching team members and training new staff.

- Opening and closing registers, accounting for the daily intake and preparing cash deposits.

- Handling customer issues and employee disputes.

Salary