Shift Leader - JoLo Enterprises LLC

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premier specialty coffee companies in the industry. While we are one of the fastest-growing coffee brands, simplicity remains at our core: sustainably sourced ingredients hand-crafted into perfection. We believe in taking time to connect and create amazing experiences for each life we touch. At Scooter’s Coffee, we live our core values of integrity, love, humility, and courage, and we are looking for talented, passionate individuals to join our team.

JoLo Enterprises LLC is a local franchisee, representing the Scooter’s Coffee brand. We pride ourselves on being locally owned and operated and strive to serve the community we live in.

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager with various operational duties. This position serves as a role model for barista responsibilities and leads the team in the absence of the Store Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure a consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer issues, and leading the team to deliver Scooter’s “Amazing” customer service.
• Maintain speed of service standards during high-volume periods by managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush.
• Assist the Store Manager in onboarding and training new team members.
• Develop effective working relationships with team members, identifying individual motivation factors.
• Proactively seek opportunities to increase individual and team sales.
• Understand and execute cash handling, point of sale systems, and operational procedures accurately and consistently.
• Ensure team members adhere to all health, safety, and sanitation guidelines.
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability.
• Assist the Store Manager with administrative duties as requested.

QUALIFICATIONS:

• Passion for people.
• Willingness to master brand recipes and techniques.
• Energetic, fast-paced, and flexible work style.
• Ability to work cooperatively in a team environment.
• Strong teaching and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Desire to take on a leadership role in a growing company.

Disclaimer: The functions and skills described here are general and represent the type of work performed. This does not constitute an exhaustive list of duties and responsibilities for this position.

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