Shift Leader - Wingstop
Lubbock, TX 79424
About the Job
Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never never-faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.
Here is what we can offer you:
- Employee discounts
- Flexible schedules
- Internal career growth opportunities
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
PURPOSE OF THE ROLE:
A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- People Management: Responsible for assisting the General Manager in staffing the restaurant timely and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.
- Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.
- Financial Management: Control cash, property, product, and equipment; build sales, control labor and food costs.
- Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.
ESSENTIAL SKILLS:
- Guest service mentality; has a genuine desire to serve the guests
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
- Has an outgoing personality
- Strong work ethic
- Other duties as assigned
QUALIFICATIONS:
- Minimum of 2 years of previous food service, retail, or restaurant supervisory experience
- Strong written and verbal communication skills
- Initiative and assertiveness
- Strong interpersonal skills and conflict resolution skills
- Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged
- Passionate about hospitality and serving the guest
- Ability/flexibility to work a changing schedule including mornings, evenings, weekends, and/or holidays
- Ability to problem-solve
- Ability to accept feedback and willingness to improve
- Ability to set goals, create action plans, and implement those plans
- Ability to measure performance, subjectively and objectively
- Cultivate an attractive culture within the restaurant
- Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
