Shift Leader - Chick-fil-A
Mobile, AL 36606
About the Job
At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.
Responsibilities include:
- Follow recipes and read tickets to accurately prepare all orders in a fast paced manner.
- Show and inspect accuracy with weights and measurements for all recipe items.
- Ensures that you and the Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
- Ensures that workstations are clean at all times.
- Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout the shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
