Shift Leader - Biggby Coffee

Company Description:

BIGGBY® COFFEE is a come-as-you-are, be-who-you-are type of place. It's where old friends gather & new friendships are made. If you love to have fun & connect with people, BIGGBY® is the place for you! Learn more about our brand at biggby.com.

Overview:

Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth.

Benefits of working at BIGGBY® COFFEE: A Michigan-based coffee company where you'll learn how to craft specialty beverages.

A Michigan-based coffee company where you'll learn how to craft specialty beverages.

• A leadership role where you'll have the opportunity to help lead shifts by maintaining cleanliness and BIGGBY Coffee standards.
• Flexible hours!
• Free coffee!
• Discounts on food and merchandise!
• Chance to try out new products before they are available to customers!
• Opportunities for advancement!
• Annual raises!
• Sick Pay!
• Holiday Pay!
• Direct Deposit!
• Health Insurance!
• 39% off Tuition at Davenport University
• Workplace dedicated to providing growth, value, and belonging to all employees.

Description:

A leadership position that supervises the operations of the store in the absence of the manager, by ensuring that customer service standards, health department standards, and sales standards are maintained.

We do require that you:

• Be 18 years of age or older
• Be available to work 25 hours a week or more
• Be available to work weekends
• Have reliable transportation
• Complete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business.
• Complete Shift Leader training

Responsibilities and Duties:

• Be in charge of the shift---maintain customer service standards and lead by example
• Customer satisfaction
• Ensure each customer is leaving the store in a better mood than when the customer arrived.
• Produce high quality products.
• Ensure the store is clean and organized, especially from the customer's perspective.
• If an issue occurs, work to either correct the mistake or listen to the customer's frustrations and assist as able.
• Staff management
• Lead by example in both attitude and energy.
• Encourage positive attitudes and energy from the rest of the staff!
• Support a respectful team environment.
• Encourage others when they are doing well, and help coach if improvement is needed.
• Ensure all staff are on time and in proper uniform.
• Maintain health department standards through checklist and chore execution
• Checklist knowledge, awareness, and completion
• Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times.
• Ensure checklists are filled out and documented properly in Connecteam.
• Ensure weekly and monthly chores are completed.
• Standard Operating Procedures (SOPs) are being followed.
• Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns.
• Able to handle a Health Department inspection.
• Maintain BIGGBY COFFEE standards such as PERC, Position Priorities, recipes and Cultural Values execution.
• Position Priorities: Follow proper Position Priorities, including assigning and reassigning all working staff to a specific position.
• PERC: Know and live out PERC behind the counter every moment of every day.
• Recipes: Ensure proper recipes are being used by all staff.
• Cultural Values: Know how to live out BIGGBY COFFEE Cultural Values behind the line.
• Make Friends
• Share Great Coffee
• Be Yourself
• Have Fun
• Maintain proper cash handling procedures
• Ensure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.)
• Count down drawers properly
• Notify manager of large cash discrepancies if they occur
• Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction
• Ensure that every Cashier is offering a beverage and food upsell for every transaction
• Understand how upselling benefits the customer
• Shows them how to customize their drink
• Can show them options they didn't know they had
• Try new products and encourage customers to try them as well!
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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