Shift Manager - WHG Restaurant Group

Denny’s Shift Manager

Job Description

Reporting to the General Manager, the Shift Managers are responsible for the supervision of approximately 5 – 20 crew members and proper execution of restaurant operations on a shift. Additional responsibilities include focus on employee retention, continuous operational improvement, understanding profit and loss statements, operating plans, and cost management. This position must have a strong commitment to guest satisfaction.

Job Responsibilities

• Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved
• Assists the General Manager by overseeing assigned shifts, monitoring brand standards execution and adherence, and directs hourly staff to achieve guest service standards in a clean and pleasant environment
• Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
• Works with the General Manager to attract, hire, onboard, and retain competitive hourly talent to meet staffing requirements
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager and recommends and participates in the execution of corrective action
• Develops relationships with civic, business, school and professional organizations to establish good community relations
• Ensures proper security procedures are in place to protect employees, guests and company assets
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas
• Works to create and maintain an enjoyable and respectful environment for our guests and employees
• Addresses and resolves customer complaints and requests promptly and in a courteous manner
• Follows management cash handling, inventory and other operational procedures as outlined in Denny’s brand standards
• Completes all other tasks and duties as assigned
• Willingness to assist others without being asked
• Adhere to all stage, county or municipal regulations pertaining to health risk concerns about food handling

Job Requirements

• Must be able to lift and carry trays or supplies and equipment weighing up to 50 lbs.
• Must be able to operate point of sale system and differentiate between monetary denominations
• Must be able to serve all Denny’s menu products
• Ability to work around potentially hazardous chemicals
• Must have sufficient mobility to move and operate in confined work area
• Must have the ability to work inside and/or outside
• Must be able to stand the duration of a 4 to 10 hour shift
• Two or more years’ experience in restaurant, hospitality or retail management
• Associate’s or Bachelor’s degree preferred, but an individual with a high school diploma or equivalent and a proven, successful operations background will be considered
• Successfully complete the Denny’s Manager’s in Training (MIT) program
• Food Safety Manager certification
• Strong organizational skills with excellent oral and written communication skills in the English language and the ability to communicate with all levels of the organization
• Has proven the ability to solve problems and handle high stress situations
• Ability to interpret financial statements and understand contributing factors
• Ability to work weekends, holidays, and evenings and travel when needed
• Licensed to operate an automobile without restrictions
• Must have reliable transportation

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