shift manager - Chick-fil-A
Buffalo, NY 14225
About the Job
Shift Supervisors at Chick-fil-A are responsible for day to day task management of restaurant operations throughout their shift, engaging and solving customer concerns, and the supervision of team member performance. A Shift Supervisor consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant heart. Our Shift Supervisors are responsible for supporting senior leadership in executing shift operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced restaurant
- Offer immediate and respectful response to Guest's needs
- Set the tone for a shift and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and verbal
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve
- Strong commitment to superior guest service
- Ability to manage Team Member behavioral and performance concerns
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
