Shift Manager - Platform Operations (Weekend Overnights) - Office - Akamai Technologies, Inc.
Cambridge, MA
About the Job
Would you like to work with cutting-edge technology?
Would working with prestigious global brands excite you?
Join our Platform Operations Team
Our Platform & Reliability Engineering team collaborates across our organization to ensure the performance of our global content-delivery platform. We ensure our platform operates safely, reliably and adapts based on customer demand. We establish and monitor Key Performance Indicators, make configuration changes safely and oversee and operate over 300k servers in Akamai's global network.
Partner with the best
As a Shift Manager, you will build and maintain a team of NOCC engineers and technicians. You will resolve service interruptions within the NOCC or escalate to internal or external entities. You will also managing and track events through resolution and maintain a history of network-impacting issues.
As a Shift Manager, you will be responsible for:
+ Managing the daily operations of the team while continuing to mentor and collaborate with peers
+ Monitoring and troubleshooting Akamai's 24/7 platform, network traffic, threats and alerts
+ Analyzing business data to find areas for process improvement.
+ Working with fellow managers across shifts and locations to ensure operational efficiency
+ Collaborating with internal groups to recognize business needs, and how our group provide improvements
+ Maintaining advanced knowledge of our systems and providing training to NOCC Technicians
Do what you love
To be successful in this role you will:
+ Have 5 years of relevant experience
+ Be able to manage a small team through excellent communication and collaborations in an ever-changing environment
+ Display solid experience of administering, monitoring and resolving issues in a high availability platform environment
+ Demonstrate solid experience of Linux/Unix system administration and good knowledge of SQL and Scripting languages
+ Be experienced in network technologies and internet protocols such as TCP/IP, WAN and DNS
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn (https://www.akamai.com/careers) what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavours
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $81,200 - $168,800/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Would working with prestigious global brands excite you?
Join our Platform Operations Team
Our Platform & Reliability Engineering team collaborates across our organization to ensure the performance of our global content-delivery platform. We ensure our platform operates safely, reliably and adapts based on customer demand. We establish and monitor Key Performance Indicators, make configuration changes safely and oversee and operate over 300k servers in Akamai's global network.
Partner with the best
As a Shift Manager, you will build and maintain a team of NOCC engineers and technicians. You will resolve service interruptions within the NOCC or escalate to internal or external entities. You will also managing and track events through resolution and maintain a history of network-impacting issues.
As a Shift Manager, you will be responsible for:
+ Managing the daily operations of the team while continuing to mentor and collaborate with peers
+ Monitoring and troubleshooting Akamai's 24/7 platform, network traffic, threats and alerts
+ Analyzing business data to find areas for process improvement.
+ Working with fellow managers across shifts and locations to ensure operational efficiency
+ Collaborating with internal groups to recognize business needs, and how our group provide improvements
+ Maintaining advanced knowledge of our systems and providing training to NOCC Technicians
Do what you love
To be successful in this role you will:
+ Have 5 years of relevant experience
+ Be able to manage a small team through excellent communication and collaborations in an ever-changing environment
+ Display solid experience of administering, monitoring and resolving issues in a high availability platform environment
+ Demonstrate solid experience of Linux/Unix system administration and good knowledge of SQL and Scripting languages
+ Be experienced in network technologies and internet protocols such as TCP/IP, WAN and DNS
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn (https://www.akamai.com/careers) what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavours
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $81,200 - $168,800/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Source : Akamai Technologies, Inc.
