Shift Supervisor - Castle Rock - Goodwill of Colorado

****Please Note:  This position will be posted through Friday, October 18th, 2024**********

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors.  Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.  We currently have locations across the state of Colorado. 

Please Note:  This position is a supervisory position, is full-time and will require open availability (including evenings and weekends). Our operating hours are 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday.  Shifts for this position could start as early as 7 am and go as late as 10 pm. 

Pay: $19.30 Hr. This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

OBJECTIVE:

The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

 RESPONSIBILITIES:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka “Management by Walking Around”)
• Employee leadership
  • Manages breaks
  • Redirects staff/work teams to address call-offs
  • Coaches employees verbally and with initial write-ups
  • Provides input to reviews and terminations
  • Facilitates employee purchases
• Task/Functional leadership
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork
  • Responsible for counting drawers
  • Responsible for making change between drawers and safe
  • Assist with inventory process by counting, entering, verifying
• Customer Focus
  • Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
  • First escalation point for customer complaints
  • Point of contact for turning down donations at ADC
• Cross-training
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to occasionally fill in for an emergency
  • Maintains knowledge to the level where operations can be maintained in the rare case where no Supervisor, Assistant Manager or Manager is able to be on premises.

QUALIFICATIONS:

• Previous supervisory experience preferred.
• High school diploma or equivalent preferred.
• Two years’ retail experience desired.
• Familiar with product pricing, trends, fashions and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff and peers.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill’s policies and procedures.
• Able to withstand prolonged standing, bending and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web based applications (i.e. Ultipro, Novatime) to meet the needs of employees and the organization. Ability to manage corporate (i.e. Outlook).The incumbent will be required and must have the ability to drive for company business*.
• *Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

  • 19 years of age (not engaged in passenger transportation),
  • 25 – 70 years of age for all passenger transportation services,
  • 21 years of age for CDL.

   Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

   Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.

Physical Requirements

 

	Continuously	Frequently	Occasionally	Never
	5-8 hours	3-4 hours	1-2 hours	0
LIFTING: (as defined by ADA)
Heavy:       45 lbs & over			x
Moderate:   15-44 lbs			x
Light:           14 lbs & under		x
CARRYING:
Heavy:       45 lbs & over			x
Moderate:   15-44 lbs			x
Light:           14 lbs & under		x
PUSHING/PULLING		x
REACHING:
Above Shoulder		x
At Shoulder		x
Below Shoulder			x
TWISTING			x
BENDING			x
KNEELING/CRAWLING			x
SQUAT			x
CLIMBING - use of legs only (stairs)			x
CLIMBING - use of arms & legs (ladders)			x
HEARING	x
VISION:
Visual – close		x
Visual – distant			x
Visual - depth perception		x
HANDS/FINGERS:
Simple grasping		x
Fine Manipulation	x
Repetitive Movements	x
WALKING		x
STANDING	x
SITTING			x
SPEAKING	x
OTHER - Please describe:

Experience

Preferred

• 1 year(s): Previous supervisory experience.
• 1 year(s): Previous retail experience

Education

Preferred

• High School / GED or better

Behaviors

Required

• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

Required

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description