Shift Supervisor - Teaspoon
San Jose, CA 95129
About the Job
At Teaspoon, we pride ourselves on using nothing but the freshest ingredients. We brew each cup to order, always made with love. Join a family that cares about the team as much as our guests. Let's change the world together one Teaspoon at a time.
Teaspoon Cafe
Do you share our passion for tea and boba? At Teaspoon, we're dedicated to using only the freshest ingredients, brewing each cup to our customer's unique preferences, and infusing every creation with love. Join our family, where we prioritize our team just as much as our guests. Together, let's make a difference, one Teaspoon at a time.
Company Culture:
- Customer Experience Focus: We prioritize customer experience and train our team to deliver a "CARE" service.
- Open Communication: We encourage open communication among management and team members; fostering a collaborative environment.
- Positive Work Atmosphere: We promote a fun and enjoyable work environment, ensuring our team finds joy in their daily tasks.
- Tea Enthusiasts: Our team shares a love for milk tea, creating a shared passion for our products.
Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- Integrity and Promotion of Culture: Act with integrity, honesty, and knowledge to promote the culture, values, and mission of Teaspoon.
- Maintain Composure: Maintain a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team.
- Operational Standards: Uphold Teaspoon's operational standards and guidelines consistently.
- Training and Coaching: Assist in new partner training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Provide feedback to the Store Manager on partner performance during shifts.
- Store Operations: Execute store operations during scheduled shifts, organizing opening and closing duties as assigned.
- Create Learning Environment: Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance.
- Beverage and Food Preparation: Execute Deployment guidelines to prepare beverages and food as necessary to complete orders.
- Policy Adherence: Follow Teaspoon operational policies and procedures, including those for cash handling, safety, and security, ensuring the safety of all partners during each shift.
- Cash Management: Follow all cash management and cash register policies, ensuring proper cash management practices are followed by the shift team.
- Customer Service: Ensure customer satisfaction with drink products and ensure baristas provide CARE service. Teach and coach baristas to develop and grow operational capabilities.
- Sales Goals: Execute and drive store daily and weekly sales goals.
- Shift Management: Use company tools to manage shifts and uphold operations and store cleanliness standards.
- Quality Control: Adhere to quality control standards for products.
- Food Cost Control: Control food cost and record food waste.
- Promotion Support: Update and support all new promotions and offer effectively.
- Inventory Tracking: Keep detailed records of inventory flow, ensuring accurate documentation of incoming and outgoing stock.
- Follow FIFO: Adhere to the First In, First Out (FIFO) method to maintain freshness and quality of inventory.
- Assist Store Management: Support Store and Assistant Store Managers in inventory ordering and placement decisions based on sales trends and stock levels.
- Optimize Inventory: Work towards optimizing inventory levels to prevent stockouts while minimizing excess inventory, thereby improving operational efficiency.
- Monitor Stock Levels: Regularly monitor stock levels to anticipate demand fluctuations and prevent shortages or overstock situations.
- Inventory Audits: Conduct periodic inventory audits to reconcile physical stock counts with recorded inventory levels and address any discrepancies.
- Inventory Organization: Maintain organized inventory storage areas to facilitate efficient stock retrieval and minimize the risk of damage or loss.
Essential Physical Requirements
Candidates must demonstrate the ability to:
- Operate a variety of machines, tools, and equipment as required for the job.
- Maintain visual acuity to make general observations regarding safety and accuracy of work.
- Remain in a stationary position for a minimum of 3 hours during work shifts.
- Stand, walk, stoop, and kneel as necessary to perform job duties.
- Lift objects weighing up to 50 pounds intermittently and repetitively lift objects weighing 3 pounds to shoulder height.
- Utilize hand dexterity to grasp, finger, and reach items.
- Express or exchange information verbally as needed for job-related communication.
Job Requirements:
- Must be 18 years of age or older.
- Minimum of 1 year of customer service experience in a retail or restaurant environment.
- Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Flexibility to work varied hours, including early mornings, evenings, weekends, nights, and holidays.
- Adherence to store operating policies and standards, encompassing the provision of quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation.
- Six (6) months of experience in a role involving constant interaction with and fulfillment of customer requests.
- Compliance with required dress code standards.
- Proficient in preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including adjusting recipe components such as temperature, ingredient quantity, or substitutions.
- Minimum of six (6) months of experience in delegating tasks to other employees and/or coordinating the activities of two (2) or more employees.
- Demonstrated leadership skills and clear communication abilities.
- Possession of a strong sense of teamwork and the capacity to influence team members positively.
- Demonstrated integrity and initiative-taking.
- Outgoing and friendly personality traits.
- Ability to demonstrate urgency and effectively manage tasks under pressure.
- Strong communication skills, both orally and in writing.
Additional Requirements:
- Have a reliable method of transportation
Note: This job description is not exhaustive and does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to undertake additional job-related duties as assigned by their supervisor.
Job Types: Full-time, Part-time
Pay: $18.50 - $21.00 per hour (depending on experience)
Perks - Enjoy the Good Stuff:
- Health benefits available for Full-time Employees
- Employee discounts
- Opportunities for development and growth within the company
Join us at Teaspoon, where we value teamwork, excellence, and a customer-centric approach to business. If you meet these requirements and are eager to contribute to our team's success, we encourage you to apply. Thank you for considering this opportunity with us. We look forward to reviewing your application.